Higher Logic exists to connect people, knowledge, and ideas to improve lives and organizations. Through our community solutions, we empower growth-stage businesses and associations to build a more engaged and meaningful relationship with their customers and members. Higher Logic serves more than 3,000 customers, representing over 350,000 online communities with greater than 200 million users in more than 42 countries worldwide.
Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.
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The AI & Community Strategy Intern will work closely with the Chief Community Officer to support strategic initiatives at the intersection of customer insight, artificial intelligence, and product development. This role provides exposure to executive-level discussions, enterprise customer engagement, and product strategy execution.
The intern will assist in monitoring customer feedback, synthesizing insights, supporting AI-driven tool development, and contributing to the process of translating customer needs into product enhancements and features.
- Monitor customer conversations, feedback channels, and executive discussions to identify recurring themes and insights.
- Synthesize customer input into structured summaries and actionable recommendations.
- Participate in customer meetings, including executive-level conversations, and assist with preparation and follow-up documentation.
- Support the identification and prioritization of feature requests and product opportunities.
- Assist in mapping customer requests to existing capabilities and potential enhancements.
- Collaborate on the development and prototyping of AI-powered tools to improve insight generation and feature adoption tracking.
- Contribute to analysis of engagement, adoption, and usage patterns across customer accounts.
- Strong analytical and problem-solving skills with the ability to synthesize complex information.
- Interest in artificial intelligence, SaaS platforms, and customer engagement strategies.
- Excellent written and verbal communication skills.
- Comfort engaging with senior stakeholders in a professional setting.
- Experience experimenting with AI tools, automation workflows, or data analysis tools is a plus.
- Ability to work 20 hours per work
This internship provides hands-on exposure to enterprise SaaS strategy, AI-enabled product innovation, customer engagement methodologies, and executive decision-making processes. The selected candidate will gain practical experience in translating customer insights into actionable product and go-to-market initiatives.
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What We Do
Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience. Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful.
