This part-time summer internship offers undergraduate and graduate students the opportunity to work on meaningful, real-world projects while building practical experience in their field of study. If you’re eager to use your talents and creativity to help young learners build a strong foundation for academic success, this program provides a unique opportunity to do just that.
You’ll work on exciting projects under the guidance of a dedicated mentor who is a subject matter expert in your area of interest, gaining hands-on experience while contributing to a mission that brings learning to life for children around the world. Along the way, you’ll strengthen your technical and problem-solving skills, collaborate cross-functionally, and see the direct impact of your work on products used by millions of learners.
In this role, you'll review chatbot conversations to identify where the bot makes mistakes or falls short, run reports using built-in analytics and Excel, and collaborate with Support Operations on implementing improvements. You'll gain exposure to both structured and generative AI approaches, building a practical understanding of how modern conversational AI works in a customer support environment.
Responsibilities:
• Run reports and perform analysis using built-in reporting tools and Excel to track chatbot performance and surface trends
• Evaluate conversations for accuracy, tone, and resolution quality
• Collaborate with the Support Operations team to recommend improvements to chatbot responses, workflows, and conversation design
• Learn how the chatbot platform is structured, including the difference between process-based flows and generative AI playbooks
• Learn how the chatbot integrates with customer support systems and tools (e.g., Zendesk)
• Assist with basic data queries (SQL with guidance) to support deeper analysis when needed
• Document findings and present clear, data-backed recommendations to the team
Minimum Qualifications:
• Must be able to work in a hybrid environment, with the ability to work in person at our Glendale, CA headquarters a minimum of two days per week
• Interest in AI chatbots and conversational AI (familiarity with tools like ChatGPT or Claude is a great starting point)
• Comfortable working with spreadsheets and basic data analysis
• Strong attention to detail — you notice when something doesn't look right
• Great communicator and able to collaborate in a team environment
• Interest in or familiarity with REST APIs, webhooks, and JSON
• Basic understanding of SQL or willingness to learn with guidance
• Curiosity about chatbot design, natural language processing, or UX writing
Top Skills
What We Do
Age of Learning is a leading education technology innovator based in Glendale, California, with a talented team of 500+ individuals comprised of nationally renowned educators, curriculum experts, designers, animators, engineers, and more. We develop engaging, effective digital learning technology and content to help children build a strong foundation for academic success. Our flagship product, ABCmouse.com Early Learning Academy, is a comprehensive curriculum and the #1 brand in kids’ education. To date, more than 30 million children worldwide have completed over 6.8 billion Learning Activities on ABCmouse. In 2019, Age of Learning launched Adventure Academy, the first massively multiplayer online (MMO) game designed specifically to help elementary- and middle-school-aged children learn. It features thousands of engaging Learning Activities—including games, books, original animated and live action series, and more—in a fun and safe virtual world. And in 2021, we launched My Math Academy, a groundbreaking personalized, adaptive digital learning system (available for schools) that individualizes math instruction for every child through AI-driven technology. Other Age of Learning programs include immersive English language learning products for children in China and Japan and ReadingIQ, a digital library and literacy platform. We are committed to helping all children succeed. Through the Age of Learning Foundation, we make our research-proven educational products available at no cost to millions of children in need through schools, libraries, Head Start programs, community centers, and other governmental and non-governmental organizations. Our work has served communities on 5 continents and continues to grow today. As we expand our global reach and increase the educational impact of our programs, we’re looking for passionate, ambitious, and collaborative leaders to become a part of our growing team.
