Clara is the leading platform in Latin America for companies to execute and manage every payment operation. More than 50,000 leading and fast-growing businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the region’s fastest-growing company. We’re passionate about helping every company we work with become more effective—and, through that, raising the region’s competitiveness. We’re ~400 people, backed by Notable Capital, Coatue, Kaszek, monashees, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others.
We're looking for an AI Business Operations Expert to join Clara Ops and architect a new era of how we run the company. This is a highly strategic, senior individual contributor role. You will be the visionary who spots where human effort can be optimized by machines—and then designs, deploys, and scales the enterprise-grade systems that make it happen. Sitting at the intersection of strategy, automation, and execution, you will work across leadership teams to eliminate friction, accelerate decisions, and raise the operational ceiling of Clara.
You will report to the Global Head of Operations and act as a strategic partner to senior leaders in Product, Sales, Finance, and Engineering. You will own the full automation lifecycle: identifying the opportunity, architecting the solution, deploying it with advanced AI tooling, and measuring the enterprise-wide impact.
Map complex, high-friction operational workflows across Clara and strategically prioritize them for AI augmentation, building a high-impact roadmap that compounds in value over time.
Lead the design, deployment, and iteration of advanced AI-powered workflows using N8N, Claude Code/Codex, and other LLM APIs to replace manual, error-prone processes and unlock new operational capabilities.
Collaborate with executive and operational leaders to implement agent-based or rule-based automation that drastically improves speed, accuracy, and capacity—scaling the business without linearly adding headcount.
Architect and maintain sophisticated operational dashboards in Metabase to surface critical KPIs and flag anomalies before they impact the business.
Partner with Product and Product Marketing to ensure seamless operational readiness for new feature launches, designing the automated processes that support them from day one.
Serve as Clara’s preeminent internal expert on AI operations—evaluating new technologies, establishing best practices, and building the definitive playbook on how we leverage AI for operational excellence.
Identify critical data gaps and collaborate closely with Engineering to design the instrumentation and Databricks pipelines needed to power advanced operational decisions.
Document architectures and processes comprehensively in Google Drive and Slack to ensure maintainability, scalability, and seamless cross-functional handoffs.
Lead and scale a "team of AIs"—maximizing an unlimited token budget to drive exponential output—rather than focusing on traditional people management.
We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.
Must haves
Working proficiency in English and Spanish.
7+ years of experience in operations, strategy, or a related field—ideally in a LatAm fintech, payments, or high-growth B2B SaaS company. A background at a top consulting firm (Bain/BCG/McKinsey) or high-velocity startup is highly valued.
Proven, expert-level AI automation track record. You have demonstrated experience architecting, scaling, and augmenting operations with AI at an enterprise level. This is not aspirational—we want to see complex, automated systems you've successfully shipped.
Advanced hands-on experience building automated workflows with platforms like N8N, Make, or Zapier—no-code and low-code fluency is a strict requirement.
Deep familiarity with enterprise systems of record, including CRMs like HubSpot or Salesforce, support triage (e.g., Zendesk), data warehouses (e.g., Databricks, Snowflake), and BI platforms.
High comfort level working directly with LLM APIs (OpenAI, Anthropic, etc.) to build advanced operational tools and agents, with the technical acumen to bridge the gap between business operations and engineering.
Exceptional analytical skills, with the ability to query data in SQL or build complex visibility models in Metabase to drive executive decision-making.
A structured, strategic thinker with a strong bias for action: you break down ambiguous problems, make high-stakes decisions with incomplete data, and move fast while maintaining system integrity.
Excellent verbal and written communication skills, seamlessly translating technical AI solutions into business terms for senior stakeholders and business needs into precise specs for engineers.
Proven role-specific execution in a fast-paced environment, showcasing your adaptability to fast-changing priorities.
An intrinsic passion for leveraging AI tools to automate workflows and redefine what is operationally possible.
Nice to haves
Independent analytical skills using Python to drive data-informed decision-making.
A good sense of humor.
Where we work
This is a hybrid role: you'll split your time between the office, customers and home. We don't set a minimum number of office days for most roles — you'll spend time in the office naturally, and most days during your ramp-up or when your leader asks.
- A high talent-density team driven to make an impact in Latin America — low ego, high ownership.
- Competitive salary and stock options (ESOP) from day one.
- An annual learning budget and accelerated development paths.
- English is our working language, with Spanish and Portuguese every day.
- Clarity — Open and direct communication: we say what we mean and give context where it matters.
- Simplicity — If it can be simpler, it should be.
- Ownership — We own everything we do, end to end. When something needs to happen, we don't wait.
- Pride — We hold ourselves to a high standard, and it shows in what we deliver.
- ABC (Always Be Changing) — We adapt fast, embrace change, and keep learning.
- Inclusivity — Diverse ideas, stories and perspectives build a better Clara.
If you meet the must-haves, apply — the nice-to-haves are a bonus, not a requirement.
Skills Required
- Working proficiency in English and Spanish
- 7+ years of experience in operations, strategy, or a related field
- Expert-level experience architecting, scaling, and augmenting enterprise operations with AI
- Advanced hands-on experience building automated workflows with N8N, Make, Zapier, or similar platforms
- Familiarity with enterprise systems including HubSpot or Salesforce, Zendesk, Databricks or Snowflake, and BI platforms
- Experience working directly with LLM APIs such as OpenAI or Anthropic
- Ability to query data using SQL or build complex visibility models in Metabase
- Exceptional analytical, strategic-thinking, decision-making, and execution skills
- Excellent verbal and written communication skills for technical and senior-stakeholder audiences
- Experience executing in a fast-paced, rapidly changing environment
- Passion for using AI tools to automate workflows and improve operations
- Independent analytical skills using Python
- Good sense of humor
Clara Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clara and has not been reviewed or approved by Clara.
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Equity Value & Accessibility — Equity grants are emphasized across several descriptions, with stock options commonly included and in some instances available from day one. Feedback suggests this ownership component is a meaningful part of total rewards.
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Leave & Time Off Breadth — Time off offerings are portrayed as flexible, including references to flexible vacation and flexible time off policies. Feedback suggests this supports work–life balance for many roles.
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Wellbeing & Lifestyle Benefits — Wellness support is cited through mental‑health platforms, coaching and meditation programs, and monthly wellness reimbursements in some contexts. Feedback suggests these offerings complement core benefits where available.
Clara Insights
What We Do
Clara is the leading payment platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, Bill Pay, crossborder payments, and our highly-rated software platform used by thousands of the most successful companies across the region. Clara is backed by top global and regional investors such as Coatue, DST Global, General Catalyst, monashees, Kaszek, Canary, A*, BoxGroup, SV Angel, GFC, Picus Capital, Avid Ventures, ICONIQ Growth, Goldman Sachs, and prominent angel investors. Driven by our six core values (Ownership, Pride, ABC, Simplicity, Clarity and Inclusivity) we’ve reached a unicorn valuation in record time, have been recognized as a Great Place to Work and as one of the most promising startups according to Linkedin’s ranking “Top Startups 2021”. We’re looking for the best talent worldwide to join our team and be part of this journey, so you can't afford to miss this chance! We are: * Shaping business finances in Latin America * Driven by our 6 core values * Proud of our inclusive and caring culture * Certified as a Great Place to Work and a Top LinkedIn Startup
