Smeetz is the leading AI-powered unified commerce platform for the European leisure and entertainment industry with 200+ venues, 10+ countries, €10M raised, and a Series A in motion.
We're rebuilding Operations to run on AI agents and modern automation instead of headcount. We need a sharp operator with real business sense and an AI-native instinct to own the operational backbone — HR, providers, legal, vendors, contracts — rebuild it on AI-driven workflows, and use AI to create new operational capabilities. Manages our existing Business Operations Associate.
Reports directly to the CEO. This is a delegation hire: leadership stops worrying about Operations once you're in the seat. We move fast and expect the same with precision without bureaucracy.
Key responsibilities- Own Operations: Run the operational backbone — HR and staff management, onboarding/offboarding, provider and vendor relationships, contracts and legal coordination, debtors payments, SaaS and internal tooling. Make sure things run, contracts get signed, partners deliver..
- Automate Operations: Rebuild each of these workflows on AI agents and modern automation. Goal: an Operations function that runs on systems, not on hours — no manual work in the loop..
- Lead the Business Operations Associate: Line-manage and develop our existing Business Operations Associate. Coach on AI-native ways of working, prioritise their work toward the highest-leverage Operations bottlenecks, and grow them as the function scales.
- New AI-Native Capabilities: Use AI to build new internal services and capabilities — inside Operations and across other teams at Smeetz — that wouldn't exist without it. Spot high-leverage opportunities, prototype fast, scale what lands.
- Collaborate with Accounting & Finance: Work as a partner to the Senior Accounting & Controlling Manager — share AI tooling, automation patterns, and lessons learned from Operations. Each function owns its own scope.
- Adoption & Enablement: Make AI a habit, not a project. Train teams on Claude skills, prompts, and workflows. Document what works, retire what doesn't.
Requirements
- 3+ years in operations, business operations, chief-of-staff, or similar generalist roles in a SaaS or scale-up environment
- Strong business acumen — understands how a company actually runs: people, vendors, contracts, cash, customers
- Hands-on experience building AI agents (Anthropic Claude or equivalent), prompt engineering, and modern automation platforms (n8n, Make, Zapier, Notion)
- Comfortable enough with data and basic scripting to build and debug automations end-to-end (Python, JS, or SQL a plus, not required)
- SQL competence (BigQuery a strong plus); experience integrating with SaaS APIs (HubSpot, Notion, Slack, billing systems)
- Experience spanning HR, legal, providers, and finance operations — or the appetite to own all of them
- Full professional English. French, Spanish, or German a plus
- SaaS or scale-up experience a plus; finance or operations domain exposure a plus
- Operator: Defaults to ownership. Things get done because you're in the seat.
- Business-minded: Reads a P&L. Understands customers, providers, and people. Prioritises by impact, not effort.
- AI-native: Lives inside Claude and agents. Sees AI as leverage, not a side project.
- Coach: Develops the people around you. Makes the team around you faster and more AI-fluent.
- Builder: Ships in days, not quarters. Prototypes and iterates fast.
- Pragmatic: Picks the simplest tool that works. No over-engineering, no hype-chasing.
- Independent: Self-directed, communicates outcomes not status updates.
- Trustable: Leadership delegates Operations to you and stops worrying.
Benefits
- High-impact mandate from the CEO to automate the company, working alongside the Senior Accounting & Controlling Manager
- Performance-driven culture: successes recognised and rewarded with increased earning potential and expanded ownership responsibilities
- Modern tooling stack (QuickBooks, Notion, n8n, Anthropic Claude, etc.)
- International exposure across CH, UK, FR, US, ES, etc.
Skills Required
- 3+ years in operations or business operations roles
- Experience in SaaS or scale-up environments
- Strong business acumen
- Hands-on experience building AI agents
- Experience with automation platforms (n8n, Make, Zapier, Notion)
- SQL competence
What We Do
Go beyond ticketing with Smeetz, the cloud-based unified commerce helping visitor attractions simplify their ticketing operations and leverage their data to optimise their revenue.
