Job Description:
ROYAL CANIN ’s MISSION IS TO TRANSFORM EACH CAT AND DOGS HEALTH AND WELL-BEING BY PUSHING THE LIMITS OF NUTRITION AND KNOWLEDGE IN PARTNERSHIP WITH PET PROFESSIONALS.
Driven by our strategic vision to serve 35 million pets and generate $10b NSV by 2030, Royal Canin (RC) stands as a frontrunner in the Pet Nutrition industry. Fueled by our dedication to provide unparalleled experiences for both our customers and associates, we initiated the EOS program in 2023. This initiative blends transformative strategies with extensive digitization efforts, across Supply Chain, Finance, and Sales domains, positioning us at the forefront of industry evolution.
Having proven AI's potential through several successful pilots, we are now structured to scale these initiatives and expand their impact.
The AI & Automation Lead provides the program with hands-on engineering capacity, driving a dual focus: on one hand, identifying and implementing internal AI and automation opportunities (test automation, process automation, and AI-enabled efficiencies) to increase productivity; on the other hand, supporting the building of customer-facing use cases to increase business value. This role exists to turn good ideas into adopted, measurable improvements rather than one-off experiments, so the team can deliver more, faster with greater reliability and we create value for our customers.
What will be your Key Responsibilities?
- Support the development of business cases that enhance the customer experience and ensure value tracking
- Opportunity identification: Continuously scan the team's ways of working (testing, release management, reporting, recurring manual tasks) to identify automation and AI opportunities, and build business cases (effort saved, risk reduced) for the most promising ones.
- Test automation: Design, build and maintain automated test suites to increase regression coverage and reduce manual effort ahead of each Run and major release.
- Process automation: Automate repetitive internal processes (status reporting, environment refreshes, backlog hygiene, documentation) through scripting, low-code automation platforms, freeing the team to focus on higher-value work.
- AI-enabled efficiencies: Pilot and operationalize generative-AI and agentic tools to accelerate internal tasks such as documentation, code/config generation, meeting summarization and knowledge search — within the Responsible AI guardrails.
- Reusable assets: Package successful automations and prompts as documented, reusable components in the asset library, so they can be replicated across streams and markets rather than rebuilt each time.
- Value tracking: Define and track success metrics (time saved, error reduction, adoption, business value) for every automation delivered, and report progress.
- Community & enablement: Act as an automation champion within the program's "AI movement," sharing practical learnings and quick wins through trainings, the newsletter and demos to grow internal AI and automation literacy.
Context and Scope :
- The role works transversally across streams— its scope is the team's internal ways of working first, and customer- or associate-facing use cases in the future.
- It operates in close collaboration with the Project Managers and PMO, the streams' Lead and Product Owners and Business Process Owners, the Test Ambassadors community, and the Factory where relevant, to ensure automations fit smoothly into existing delivery and release processes.
- The role requires comfort working hands-on across Salesforce, scripting and AI tools, and the judgment to apply guardrails proportionate to the risk of each automation, even for internal-only use cases.
- As the team moves from isolated pilots to a structured practice, the analyst will help shape the standards, templates and reusable assets that make future automation work faster for everyone.
What are we looking for?
- Master’s degree in IT, Business Administration, or a related field
- 2 to 4 years of experience in test automation, process/RPA automation or a related quality/engineering role, ideally within a Salesforce or broader SaaS delivery environment.
- Hands-on experience with test automation tooling, plus basic scripting skills (e.g. Python, JavaScript) for custom automations and integrations.
- Working knowledge of generative AI and agentic tools (e.g. Copilot-type assistants, Claude, Agentforce, OpenAI-style APIs) and a genuine interest in applying them to everyday productivity problems
- Familiarity with low-code automation/RPA platforms is a plus.
- A process-mapping mindset: able to break down a manual task, spot the automatable steps, and judge the effort/value trade-off without over-engineering the solution.
- Comfortable working in an Agile delivery environment, with the discipline to document, test and hand over automations so they remain maintainable by others.
- Strong communication skills to explain technical automations simply, build trust with non-technical stakeholders, and turn quick wins into visible team-wide adoption.
- A pragmatic, curious, improvement-driven mindset — energized by experimenting, measuring impact and scaling what works.
#TBdigital
Skills Required
- Master's degree in IT, Business Administration, or a related field
- 2 to 4 years of experience in test automation, process or RPA automation, or a related quality or engineering role
- Experience in a Salesforce or broader SaaS delivery environment
- Hands-on experience with test automation tooling
- Basic scripting skills, such as Python or JavaScript, for custom automations and integrations
- Working knowledge of generative AI and agentic tools
- Familiarity with low-code automation or RPA platforms
- Ability to map processes, identify automatable steps, and evaluate effort versus value
- Experience working in an Agile delivery environment
- Ability to document, test, and hand over maintainable automations
- Strong communication skills for explaining technical automations to non-technical stakeholders
- Pragmatic, curious, and improvement-driven mindset
Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
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Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
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Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
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Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
Mars Insights
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
