We are seeking a Summer Intern to partner with our Technical Support organization to explore how AI and automation can enhance support operations, streamline internal processes, and improve customer experience.
This is an 11-week internship program beginning on or about June 1, designed for students who are curious, analytical, and excited about applying emerging technology to real business challenges.
What You’ll Work On
As a Technical Support AI Automation Intern, you will collaborate with support leaders and engineers to identify opportunities where AI tools, automation, and workflow improvements can make the team more efficient.
Projects may include:
Evaluating AI tools that can assist with support case triage, response drafting, or knowledge retrieval
Helping automate repetitive internal processes within the Technical Support workflow
Analyzing support data to identify trends, common issues, and opportunities for improvement
Assisting with improvements to the support knowledge base using AI-assisted documentation tools
Collaborating with Support, Product, and Engineering teams to prototype process improvements
Presenting project outcomes and recommendations to leadership at the end of the internship
This role is designed to give students hands-on experience applying AI in a real SaaS business environment while building practical skills in operations, analytics, and technology adoption.
What You’ll Learn
Through this internship, you will:
Gain exposure to how enterprise SaaS support organizations operate
Learn how companies evaluate and deploy AI and automation tools
Develop experience working with cross-functional teams in a professional environment
Build analytical and problem-solving skills through real operational challenges
Present your work and insights to leadership at the conclusion of the program
What We’re Looking For
Currently pursuing a bachelor’s or master’s degree in computer science, Information Systems, Business, Data Analytics, or a related field
Interest in AI, automation, and operational efficiency
Strong analytical and problem-solving skills
Excellent communication and collaboration skills
Comfortable learning new technologies and tools quickly
Strong presentation skills
Why Intern at Loftware
Interns at Loftware Inc. work on meaningful projects that directly impact the business. You’ll collaborate with experienced professionals, gain exposure to modern enterprise technology, and leave the summer with practical experience applying AI to real operational challenges.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
What We Do
Loftware is how businesses can finally get product identification right across their entire supply chain. With connected packaging and labels, they’re saving millions and reducing risk – because the visibility and control they need is all right there. When there are so many costly unknowns in the supply chain, companies risk production delays, penalties, recalls, and even reputational damage. To avoid all this, Loftware helps organizations better manage the complexity, make the connections between their own facilities as well as third parties, and skip the worries with more reliable, scalable software. That’s why more than 15,000 industry leaders rely on Loftware to print over 51 billion labels every year. Loftware. It’s all right there.™
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