The Role
Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.
Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected].
Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.
As an AI Engineer, you will broaden and expand the foundational AI layer at Pattern that technical and non-technical employees rely on.
What is a day in the life of an AI Automation Engineer?
- Developing AI workflows and agentic patterns, using platforms like n8n, MCP, and other agentic frameworks and services. These solutions will directly enhance customer service operations—such as automating ticket routing, streamlining inquiry responses, or providing real-time agent assistance.
- You will be tasked to venture beyond the foundational AI layer and assist with building and fixing AI workflows and agentic patterns that solve problems across Pattern. This includes identifying friction points in customer interactions and building scalable AI-driven solutions to improve satisfaction and efficiency.
- In other cases, you’ll operate as an advisor for others who are building those AI workflows, providing guidance on how the foundational AI layer works and advising on best practices. You’ll act as an internal consultant—helping teams design their own AI-powered tools while ensuring they align with best practices.
- Training and creating educational resources for the company.
- Hold training sessions with other teams and introduce them to new tools and best practices.
- Create documentation and training materials to help people quickly learn how to use AI tools that you build and maintain.
- Add functionality to our internal chat site, powered by Open WebUI.
- Develop new experimental features and integrations.
- Identify successful features and help migrate them into more stable applications across Pattern.
- Maintain and expand our FastAPI proxy gateway router that connects to external AI providers, and associated SDK.
- Improve the reliability of the platform by fixing bugs, adding fallback functionality, etc.
- Expand the number of models and providers available in the platform.
- Widen the range of functionality offered by the platform with greater levels of control and flexibility.
What will I need to thrive in this role?
- 3-5 years of post-college experience beyond internships in AI engineering roles at US firms.
- Specialized experience in Customer Service + Back Office solutions: designing, deploying, and optimizing AI-driven workflows that enhance support teams and customer experiences (e.g., intelligent chatbots, automated ticket triage, voice AI, or agent-assist tools).
- An absolute obsession with learning about LLMs and AIs, balanced with an understanding of when NOT to use LLMs to solve problems (using AI as an accelerant vs as a crutch).
- Strong python programming skills, helpful if familiar with libraries such as FastAPI, Pydantic, Streamlit, etc.
- JSON-native: comfortable designing/validating schemas, building reliable (de)serialization pipelines (e.g., Pydantic/FastAPI), and debugging messy real-world payloads across APIs and event queues.
- Good grasp of core software engineering principles such as SOLID, CI/CD, type checking and linting, etc.
- Understand cloud architecture in AWS (S3, DynamoDB, RDS, ECS/EC2, etc).
- Experience with generative AI platforms and tools—for example: model providers like OpenAI (e.g., GPT models), Anthropic (Claude), AWS Bedrock; and developer tools such as Cursor (AI-powered code editor)
What does high performance look like?
- You follow through with all assignments in a timely manner.
- You give 100% to all tasks and projects you are given.
- You actively comment and participate in group collaborations.
- You will take full ownership of your projects and follow through to completion.
- You proactively identify areas of opportunity and work cross functionally to execute on them.
We are looking for individuals who are:
- Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
- Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
- Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
- Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.
What is the hiring process?
- Initial phone interview with Pattern’s talent acquisition team.
- Technical with a leader.
- Behavioral interview with a leader.
- Career timeline interview with a leader.
- Executive review.
- Offer.
How can I stand out as an applicant?
- Be prepared to talk about professional accomplishments with specific data to quantify examples.
- Be ready to talk about how you can add value and be the best addition to the team.
- Focus on mentioning how you would make a difference at Pattern.
- Be prepared to talk about any side projects related to data and analytics.
Why should I work at Pattern?
Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:
- Unlimited PTO
- Paid Holidays
- Onsite Fitness Center
- Company Paid Life Insurance
- Casual Dress Code
- Competitive Pay
- Health, Vision, and Dental Insurance
- 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.
Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Pattern Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pattern and has not been reviewed or approved by Pattern.
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Equity Value & Accessibility — Equity is broadly offered and described as generous, with RSU sharing and access to stock included in total compensation. Equity availability is positioned as a core element for employees across the company.
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Leave & Time Off Breadth — Unlimited PTO, paid holidays, paid parental leave, and paid sick days indicate a wide-ranging time-off policy. These offerings create breadth for both vacation needs and family-related leave.
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Retirement Support — A 401(k) with a fully vested company match from day one (up to 4%) strengthens long-term financial security. Immediate vesting underscores emphasis on retirement benefits.
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The Company
What We Do
Pattern operates as a worldwide e-commerce growth, protection, control, and distribution platform for brands. Pattern® provides a proven blend of marketplace analytics, product distribution, MAP compliance, and brand management to drive ecommerce acceleration for premium brands. We thrive on high energy, professional excellence, and disciplined creativity.
