At Backbase, we build AI-powered, secure, enterprise-grade digital banking software used daily by millions worldwide. With seamless integration, unified data, agentic AI, and a complete banking suite built for every line of business, you'll be building the next generation of banking.
The Role
We are seeking an AI Applied Engineer with strong backend software engineering experience to help maintain the health of our production systems by resolving complex escalations and implementing automation. Our core backend relies heavily on Java, Spring Boot, and microservices orchestrated via Kubernetes.
In this role, we embrace a T-shaped engineering profile. You will anchor your work in your strong knowledge of the Java ecosystem, while utilizing AI tools to operate across the wider tech stack. Because system stability is a 24/7 priority, our team utilizes a "follow the sun" model, meaning you will participate in an on-call rotation and handle critical incidents outside of standard business hours.
Rather than just closing tickets, you will use AI and agentic workflows to optimize our support processes, automate repetitive triage tasks, and implement permanent fixes for underlying system defects. You will be a key contributor who collaborates with senior engineers to raise the bar on how we handle application support in a modern, cloud-native environment.
Key Responsibilities
End-to-End Troubleshooting: Investigate and resolve complex escalations by debugging Java and Spring Boot code, tracing issues through REST APIs, and identifying bottlenecks in our microservices architecture.
Global Incident Response: Participate in our "follow the sun" support model, which includes an on-call rotation to acknowledge alerts and troubleshoot high-priority incidents outside of standard business hours.
AI-Driven Automation: Implement agentic tooling, LLMs, and AI automation to streamline incident triage, log analysis, and repetitive support workflows as you identify system pain points.
Infrastructure Navigation: Monitor, debug, and support application stability within a Kubernetes-orchestrated containerized environment.
Technical Collaboration: Work closely with senior engineers, core development, and product teams to escalate critical bugs, test patches, and share knowledge across the team.
Proactive Problem Solving: Help identify trends in system failures, participate in cross-system investigations, and contribute to code refactoring or automation initiatives to prevent recurrence.
Experience: 3 to 5 years of professional backend software engineering or highly technical application support experience.
Core Stack Knowledge: Solid, hands-on programming and debugging experience with Java and the Spring Boot framework.
Architecture & Infrastructure: Proven experience working with or troubleshooting RESTful APIs, microservices architectures, and Kubernetes clusters in production.
Operational Readiness: Willingness and ability to participate in an on-call rotation and respond to out-of-hours emergencies as part of a global "follow the sun" model.
AI Tooling: Demonstrated experience (or strong aptitude and interest) in utilizing AI-driven tools (e.g., AI coding assistants, automated log analyzers, LLM-driven scripting) to optimize workflows and automate operational tasks.
Core Competencies: You possess strong technical judgment, can anticipate how a bug fix might impact a distributed system, and can communicate trade-offs clearly to your team.
Skills Required
- 3 to 5 years professional backend software engineering or highly technical application support experience
- Hands-on programming and debugging experience with Java
- Hands-on experience with the Spring Boot framework
- Experience troubleshooting RESTful APIs and microservices architectures in production
- Experience working with and supporting Kubernetes clusters in production
- Willingness and ability to participate in an on-call rotation and respond to out-of-hours emergencies
- Experience or strong aptitude using AI-driven tools (AI coding assistants, automated log analyzers, LLM-driven scripting) to automate operational tasks
- Strong technical judgment with ability to assess distributed system trade-offs and communicate clearly
Backbase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Backbase and has not been reviewed or approved by Backbase.
-
Fair & Transparent Compensation — Pay is considered fair in certain U.S. roles, with strong offers in senior engineering, solutions architecture, and sales tracks in higher‑paying markets. In some U.S. contexts, compensation is described as fair for the job.
-
Leave & Time Off Breadth — PTO is described as generous in the U.S., with separate sick time and paid holidays contributing to a supportive time‑off setup.
-
Wellbeing & Lifestyle Benefits — Hybrid/remote work programs, office perks like snacks, and learning‑budget messaging provide lifestyle flexibility and support beyond baseline coverage.
Backbase Insights
What We Do
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business. More than 120 financials around the world have standardized on the Backbase omni-channel banking platform to streamline their digital sales and self-service operations across all digital touchpoints. Our customer base includes ABN AMRO, Bank ABC, Barclays, BPI, CheBanca!, Citizens Lightstream, Credit Suisse, Fidelity, HDFC, IDFC, KeyBank, Ila Bank, Me Bank, Navy Federal, PostFinance, RBC, RBS, Standard Bank, Societe Generale, Truist, U Bank and Westpac. Industry analysts Celent, Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking and Ovum nominates Backbase as the market leading provider of next-generation digital channel banking platforms. Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in Boisse, Cardiff, Dubai, Kraków, Mexico City, New York, Toronto, Singapore, Sydney and Tokyo.
