Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Location: Bangalore/ Chennai, India
About the RoleWe’re looking for a passionate AI Applications Engineer II to join our growing Enterprise AI Team. In this role, you’ll help manage, support, and optimize our Google Gemini Enterprise agentic AI platform, ensuring it operates securely, efficiently, and at scale across the organization.
You’ll spend most of your time focused on Gemini Enterprise platform administration, governance, and support, along with some dedicated time to enhancing/building/doing POC work on agentic and automation projects that furthers performance, user experience, and integration with Five9 enterprise systems.
If you’re driven by innovation, precision, and the opportunity to shape how AI supports a global business, this is the role for you.
Key Responsibilities- Administer, configure, and optimize Gemini Enterprise and related AI agentic functionality to ensure seamless performance and compliance within Five9 environments.
- Manage user provisioning, license assignments, access controls, and security policies, ensuring consistency with IT, Infosec and compliance governance standards.
- Oversee appropriate Google Cloud Platform (GCP) resources — including Project services, AI/ML engine, storage, and Gemini AI models — focusing on reliability, performance, and cost management.
- Support cloud run workflows, CI/CD automation pipelines, and containerized environments, leveraging tools such as Terraform, Docker, and Kubernetes.
- Partner with data engineers, DevOps teams, and business stakeholders to troubleshoot issues, implement updates, and ensure timely support for production workloads.
- Conduct prompt engineering and workflow optimization to improve agentic AI accuracy, responsiveness, and relevance.
- Maintain and update documentation, runbooks, and best practice guides for platform operations, deployment, and support.
- Deliver training and enablement sessions to end users and power users on Gemini Enterprise capabilities and AI use cases.
- Continuously evaluate emerging Google AI and Gemini agentic technologies, recommending improvements that enhance scalability and automation.
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field (AI or data systems focus preferred).
- Minimum of 3 years of GCP experience supporting or developing AI/ML solutions on Google platform.
- Hands on experience with AI/ ML solutions/apps and operational best practices (ML Ops experience is advantageous).
- Proficiency with GCP services such as Compute Engine, IAM, Kubernetes, VPC, BQ, etc.
- Experience in automation and scripting using Python, Bash, and Infrastructure as Code (IaC) tools such as Terraform or Deployment Manager.
- Familiarity with Gemini Enterprise or similar enterprise AI frameworks, including prompt engineering, AI agent configuration, and data governance.
- Strong understanding of security, compliance, and auditing practices, including DLP, Access Transparency, and data residency standards.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Strong interpersonal and communication abilities, with the capacity to explain technical topics to non-technical audiences.
- A passion for innovation, continuous learning, and driving impactful AI adoption across the enterprise.
- Be part of a forward-thinking Enterprise AI Team, driving next-generation innovation across the company.
- Work hands-on with cutting-edge technologies like Google Gemini Enterprise and other agentic AI tools that power real-world business applications.
- Collaborate with skilled engineers, data scientists, and business leaders on high-visibility projects that make a measurable impact.
- Enjoy a culture that values experimentation, continuous learning, and teamwork, with opportunities to grow your skills in cloud operations and AI engineering.
- Play a key role in transforming enterprise workflows through AI innovation, scalability, and operational excellence.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
