Job Title: AI Application Support & Enablement Engineer
Corporate Title: Analyst
Location: Pune, India
Role Description
- Shared Application & Services defines the standardized use and further development of shared platforms and applications. As a result, SAS offers reusable, scalable, and cost‑efficient solutions for end‑to‑end business processes.
- The AI Application Support & Enablement Engineer plays a critical role in supporting and enabling internal teams to successfully adopt and use the organization’s AI SaaS platform. This role sits between platform engineering and internal tenants, focusing on onboarding, technical support, troubleshooting, and enablement of AI applications, APIs, and services.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,
- Best in class leave policy.
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your Key Responsibilities:
- AI Platform Support – Provide day‑to‑day technical support for internal users consuming AI models, APIs, and applications on the shared AI platform.
- Tenant Onboarding & Enablement – Support onboarding of new teams and use cases, including access setup, configuration, quotas, and usage guidance.
- Issue Troubleshooting & Resolution – Diagnose and resolve issues related to AI application usage, model inference, API integrations, authentication, permissions, and configuration.
- Collaboration with Engineering – Act as a bridge between platform engineering and internal tenants by triaging issues, escalating defects, and providing detailed problem context.
- Documentation & Knowledge Base – Create and maintain user guides, FAQs, runbooks, onboarding documentation, and sample notebooks or code snippets.
- Usage Monitoring & Insights – Monitor platform usage, errors, and limits; identify recurring issues and recommend improvements to platform stability and usability.
- Enablement & Best Practices – Educate internal teams on best practices for using AI models, prompt design, responsible AI usage, and platform capabilities.
- Continuous Improvement – Collect feedback from tenants and contribute to product and feature enhancements to improve developer and user experience.
Your skills and experience
- Bachelor’s degree from an accredited college or university with a concentration in Computer Science, Engineering, or equivalent.
- More than 2 years of relevant experience in application support, platform support, or engineering‑adjacent roles.
- Strong understanding of APIs, REST services, and application integration concepts.
- Familiarity with AI/ML concepts such as model inference, prompts, and evaluation (hands‑on experience is a plus).
- Experience troubleshooting application‑level issues using logs, metrics, and monitoring tools.
- Working knowledge of cloud platforms (GCP preferred), IAM, and basic networking concepts.
- Ability to write scripts or utilities in Python, Java or similar languages for automation and troubleshooting.
- Strong problem‑solving, communication, and stakeholder management skills.
- Experience working in agile teams and collaborating with cross‑functional stakeholders.
- Good to have: GCP Document AI, Software development experience in Java(Spring Boot), Python(FastAPI), React.
Good to have:
- Exposure to Generative AI platforms, LLMs, or AI orchestration tools
- Experience with notebooks (Jupyter), SDKs, or internal developer platforms
- Familiarity with monitoring/logging tools and dashboards
- Understanding of responsible AI, governance, or compliance considerations
How we’ll support you
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
https://www.db.com/company/company.html
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
Deutsche Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Deutsche Bank and has not been reviewed or approved by Deutsche Bank.
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Healthcare Strength — Health coverage is positioned as comprehensive, spanning multiple medical plan options along with dental, vision, prescription coverage, life insurance, and disability protection.
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Leave & Time Off Breadth — Time away is described as generous, including annual leave, sick leave, public holidays, wellbeing leave, volunteering leave in some regions, and expanded bereavement leave in certain locations.
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Retirement Support — Retirement support is presented as a matched savings plan (401(k)), reinforcing longer-term financial security as part of the rewards package.
Deutsche Bank Insights
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