BGTS

AI Application Engineer

Posted Yesterday

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Hiring Remotely in Poland

Remote

Entry level

Information Technology • Software

Technology Services with Expert Engineering

The Role

Build and integrate AI-powered features across telecommunications customer apps, call centre tools, and network operations. Develop prompt-engineering solutions and agent workflows, connect AI capabilities to APIs, mobile applications, and enterprise systems, and collaborate with agile product squads. Success is measured through feature adoption, customer experience improvements, and reduced manual effort.

Summary Generated by Built In

Embed AI capabilities into telco products, channels, and operational workflows.

Key Responsibilities

Build AI-powered features for:

Customer apps (chatbots, recommendations)
Call centre tools (agent assist, summarisation)
Network operations (predictive maintenance)

Develop prompt engineering and agent workflows
Integrate AI into APIs, mobile apps, and enterprise systems

Work closely with product squads in agile delivery

Requirements

Full-stack or backend engineering (Node.js, Python, Java)
Experience with LLMs, prompt design, agent frameworks
API integration, microservices
UX awareness for AI-driven interactions

Benefits

Feature adoption rate
Customer experience improvements (NPS, CSAT)

Reduction in manual effort (call centre, ops)

Skills Required

Full-stack or backend engineering experience with Node.js, Python, or Java
Experience with large language models, prompt design, and agent frameworks
API integration and microservices experience
UX awareness for AI-driven interactions

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The Company

HQ: London

1,800 Employees

Year Founded: 1997

What We Do

BGTS is an international software and technology services company, powered by over 2,000 professionals. With 30 years of experience in engineering, digital transformation, and enterprise service management, we empower our clients to achieve success through a combination of engineering expertise and industry insight. Our strategically located engineering centres and group companies in London, Sheffield, Düsseldorf, Amsterdam, and other key locations provide flexibility, speed, and convenience, enabling us to deliver tailored, impactful services to clients around the world. BGTS is committed to creating value for enterprises by offering high-quality, customer-centric, and results-driven services. The company has received multiple international awards and is recognised as one of the largest independent software companies in its region.

Why Work With Us

At BGTS, we believe in combining engineering excellence with strategic insight to empower our clients to thrive in a rapidly evolving digital landscape. If you’re looking for a place where trust, honesty, and practical thinking are given importance, you’ll feel at home here.