The Role
Provide legal counsel on AI and data protection across customer, partner and supplier contracts; lead EU AI Act readiness and ISO 42001 alignment; advise on IP, data transfers, DSRs, audits, incidents and regulator engagement; draft playbooks, run trainings, and support multilingual contracting (French/Spanish) in a fast-growing AI/SaaS environment.
Summary Generated by Built In
At Sabio Group, we're building the next generation of AI-powered customer experience for some of the world's most demanding enterprise brands. We deliver significant volumes of agentic AI, LLM and conversational solutions into regulated industries, which means the legal and contractual underpinnings of how we sell, deliver and partner on AI are both a competitive advantage and a customer expectation.
About the Role
We're hiring a Privacy and AI Counsel to join our legal team and partner closely with our Information Security and AI Compliance & Governance functions.
As part of this role you will:
- own the legal side of how global AI regulation and data protection flows through Sabio's commercial relationships; customer contracts, partner and reseller agreements, supplier and model-provider terms.
- be a key legal voice on EU AI Act readiness and implementation, ISO 42001 alignment, and the broader regulatory landscape shaping how we deliver AI to clients while meeting our regulatory obligations.
Sabio is already ISO 27001 and SOC 2 Type II certified and we're working towards ISO 42001. You'll help translate that posture into contractual language, negotiation positions and legal strategy. You'll do it in a fast-moving, high-growth business area with a strong remit to shape how AI is built, sold and supported across the Sabio Group.
This is a hands-on role for a lawyer with commercial, regulatory and data protection experience who is genuinely curious about AI, comfortable using AI tooling to amplify their own output, and thoughtful about how to govern it responsibly.
Key Responsibilities
Customer & Partner Contracts
- Draft, review and negotiate AI-specific terms in:
- customer contractssuch as IP ownership of inputs/outputs, training data rights, model use restrictions, acceptable use, liability and indemnity positions, performance and uptime, data residency, sub-processing, exit and transition.
- partner, reseller and channel agreements, including with hyperscalers and AI platforms (Microsoft, Google, Anthropic, OpenAI, Cognigy and others), understanding the commercial and legal nuances of each provider's terms. You will be responsible for clarifying responsibilities, flow-down obligations to customers and risk allocation across the value chain for these suppliers.
- Continued development and maintenance of Sabio's AI contracting playbook, including standard clauses, fallback positions, negotiation guidance and risk-tiered approval matrices.
- Support French and/or Spanish commercial contracting during high-volume periods to deliver increased sales bookings.
AI Regulatory & Compliance: Legal View
- Act as the legal lead on EU AI Act obligations. This includes advising on risk classification of solutions, provider/deployer responsibilities, transparency, due diligence, CE marking and registration, post-market monitoring and incident reporting.
- Partner with the AI Compliance & Governance Specialist on ISO 42001 roadmap, evidencing legal controls, and aligning contractual commitments with operational reality.
- Track and translate emerging AI regulation across our operating jurisdictions (UK, EU, Spain, France, South Africa) into actionable legal guidance and policy updates.
- Advise on intersections with data protection legislation, IP law, consumer protection and sector-specific regimes where they touch AI.
IP, Data & Risk
- Advise onintellectual property in AI contexts, including use of third-party content, use of training data, ownership and licensing of models, prompts, fine-tunes, embeddings, datasets and generated outputs.
- Work with the AI Compliance & Governance Specialist on AI risk assessments.
- Work with information security on data protection impact assessments.
- Advise on and execute Data Subject Request responses.
- Advise on international data transfers, related transfer impact assessments and ongoing data protection obligations.
Audit, Disputes & Incident Response
- Support customer audits, regulator engagement and certification bodies on legal and contractual matters.
- Lead the legal response to AI and data related incidents, complaints or disputes, coordinating response across information security, operations and customer teams.
Enablement & Communication
- Run training and clinics that lift legal and contracting literacy across sales, delivery, AI and partnership teams.
- Bring people together across geographies and disciplines to land negotiation positions and unblock deals.
- Produce high-quality written content — playbook entries, position papers, customer-facing legal materials, internal briefings.
Skills Knowledge and Expertise
Required
- Qualified lawyer in a relevant jurisdiction (UK solicitor, Spanish abogado, French avocat or equivalent).
- Able to work autonomously (3-5 years PQE).
- Fluent in English and either French or Spanish. Working proficiency in all three is a strong advantage.
- Demonstrable experience drafting and negotiating technology, software, SaaS or services contracts in a B2B / enterprise setting, including AI-specific terms and closely adjacent ones (data protection, DORA, EBA).
- Strong working knowledge of
- the EU AI Act and a clear understanding of how risk classification, obligations and timelines translate into contractual and legal positions.
- TheGDPR, as well as local data protection laws such as LOPDGDD/Loi Sapin II/UK GDPR, Data Use and Access, etc. (depending on location).
- Awareness of AI-specific risks and how to allocate them contractually.
- Understanding of core principles of modern AI to allow you to negotiate credibly with technical counterparts and write contractual language that reflects how AI systems behave.
- Hands-on experience using AI tooling for professional purposes, such as using AI co-work / copilots to draft, review, redline, analyse and accelerate your own output.
- Familiarity withISO/IEC 42001, ISO/IEC 27001 and SOC 2 Type II at the level needed to align contracts and customer commitments to certification posture.
- Excellent written and verbal communication. Able to draft a precise contractual clause, run a negotiation, brief a customer's counsel and write a relevant internal note.
- Ability to run meetings, bring groups together and drive outcomes across geographically dispersed teams and different business functions. You are comfortable in a high-pace, multi-stakeholder environment. You are motivated and able to build effective working relationships across cultures and time zones.
- A passion for raising the bar in others. You will deliver training and coaching, enabling and growing legal/commercial literacy across the organisation.
Desirable
- In-house experience in a technology, SaaS, AI, contact-centre or consulting business.
- Direct experience negotiating with hyperscalers and AI platforms (Microsoft, Google, AWS, Anthropic, OpenAI, Cognigy and similar).
- Experience supporting customer audits, working with certification bodies and managing regulator engagement on legal matters.
- Exposure to IP licensing, open-source compliance or content rights.
- Familiarity with Microsoft Copilot, Microsoft Cowork and the broader Microsoft AI ecosystem.
Nice to Have
- Prior career stage in private practice technology / commercial / data / regulatory team(s) before moving in-house.
- Familiarity with NIST AI RMF, UK AI regulatory developments, or sector-specific AI guidance (financial services, healthcare, public sector).
- A track record of writing articles or giving talks on AI law, responsible AI, data protection or technology contracts.
Location & Working Pattern
This role can be office or home based in any of:
- Spain - able to travel easily to Madrid
- France - able to travel easily to Paris
- UK - able to travel easily to London or Glasgow
Sabio is a geographically dispersed organisation, so you'll be comfortable working with colleagues across multiple locations and the nuances of different cultures and working styles. Occasional travel between Sabio locations and to customers should be expected.
Benefits
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include:
Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
Benefits may include:
Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
About
THE DIGITAL CX TRANSFORMATION COMPANYWhy Sabio? We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.At Sabio, we are devoted to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation. We are committed to being an equal opportunity employer that not only values but celebrates diversity and inclusion. We firmly stand against discrimination based on factors such as race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, and disability status. If you need accommodations, additional support and/or have any specific requirements, we invite you to reach out to our talent team directly: [email protected]
Skills Required
- Qualified lawyer in a relevant jurisdiction (UK solicitor, Spanish abogado, French avocat or equivalent)
- 3-5 years PQE able to work autonomously
- Fluent in English and either French or Spanish
- Experience drafting and negotiating technology, software, SaaS or services contracts including AI-specific terms
- Strong working knowledge of the EU AI Act and how obligations translate into contractual positions
- Strong knowledge of GDPR and relevant local data protection laws
- Awareness of AI-specific risks and contractual allocation of those risks
- Practical understanding of core principles of modern AI/LLMs to negotiate with technical counterparts
- Hands-on experience using AI tooling (copilots/co-work) for professional purposes
- Familiarity with ISO/IEC 42001, ISO/IEC 27001 and SOC 2 Type II to align contracts to certification posture
- Excellent written and verbal communication and ability to draft precise contractual clauses
- Ability to run meetings, drive outcomes across dispersed teams and operate in high-pace environment
- Support French and/or Spanish commercial contracting during high-volume periods
- In-house experience in technology, SaaS, AI, contact-centre or consulting business
- Direct experience negotiating with hyperscalers and AI platforms (Microsoft, Google, AWS, Anthropic, OpenAI, Cognigy)
- Experience supporting customer audits, certification bodies and regulator engagement
- Exposure to IP licensing, open-source compliance or content rights
- Familiarity with Microsoft Copilot, Microsoft Cowork and Microsoft AI ecosystem
- Prior private practice technology/commercial/data/regulatory experience before moving in-house
- Familiarity with NIST AI RMF, UK AI regulatory developments or sector-specific AI guidance
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The Company
What We Do
We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences. Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels. The Group works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil Initial, Essent, GovTech, HomeServe, Saga, Sainsbury’s Argos, Telefónica and Transcom Worldwide.
