The Role
The AI Adoption Specialist supports clients in adopting AI solutions, providing training, technical support, and QA testing while tracking adoption metrics and improving product performance.
Summary Generated by Built In
At FRONTSTEPS, we don’t just build software—we empower communities to thrive. As the nation’s most comprehensive Community Management platform, we simplify how management companies and homeowner associations connect, operate, and optimize their communities. With cutting-edge technology and a relentless focus on user experience, we create solutions that help community leaders collaborate and succeed.
But technology is only as strong as the people behind it. That’s where you come in.
We’re not for everyone—only those who are ready to step up, dive in, and own their impact. Our team is built on championship-level talent, a winning mindset, and the drive to solve complex problems. At FRONTSTEPS, we challenge each other, push boundaries, and build industry-leading solutions together. If you’re looking for a place to grow, make a difference, and be part of something bigger, this is it.
POSITION OVERVIEW
The AI Adoption Specialist is the dedicated adoption and support partner for FRONTSTEPS AI users. This role acts as the primary contact for clients using our AI Enabled CRM and ERP system ensuring they understand, adopt, and maximize the product’s value. In addition to managing client relationships and serving as the go-to resource for AI adoption, the position combines advanced technical support and QA responsibilities to validate product performance, document issues, and provide actionable feedback to Product and Engineering teams.
ESSENTIAL FUNCTIONS
- Serve as the client-facing adoption lead for our AI solutions, guiding onboarding, best practices, and feature adoption.
- Partner with clients to proactively identify opportunities where our AI solutions can add value and increase efficiency.
- Provide training, resources, and recommendations to help clients maximize use of our AI solutions.
- Track adoption metrics and share insights with Product and Leadership teams.
- Act as the voice of the customer, bringing client needs into product discussions and roadmap considerations.
- Monitor AI chat activity to identify issues and ensure client follow-up.
- Conduct continuous QA testing of our AI solutions, documenting and escalating bugs.
- Test, train and deploy and validate updated prompts directly with users to improve customer experience for future interactions.
- Provide Tier 3-level technical support, including reproducing and resolving complex issues.
- Report on adoption and usage intelligence to Product, Engineering, and QA teams to improve product quality and client experience.
- Track recurring issues and advise on long-term solutions and product enhancements.
- Create client-facing updates, training materials, and release documentation.
- Performs other duties as requested by management.
SKILLS & QUALIFICATIONS
- Bachelors degree or equivalent experience.
- 3+ years in SaaS technical support, QA, or product support.
- Strong troubleshooting skills with ability to reproduce and resolve issues.
- Familiarity with SaaS systems; basic API knowledge required.
- Experience with chatbots, LLMs, or AI tools preferred.
- Excellent written and verbal communication skills.
- Bachelor’s degree or equivalent work experience.
This position will remain open through October 31st, 2025.
Benefits include the following:
· Medical, Dental, and Vision
· Company sponsored Life Insurance
· Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
· FSA/HSA
· Paid Time Off
· Sick Time
· Internet Reimbursement
· 401k match
FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.
Top Skills
Ai Tools
APIs
Chatbots
Llms
SaaS
What the Team is Saying
Matt
CEO
David
VP of Product
Flynn
VP, Product and Engineering
Amber
VP and Corporate Controller
Karla
Customer Support Supervisor
Shannon
People Operations Manager
Jonathan
Director of Development
Matt
Customer Support Manager
Lucas
VP of Sales
Lillian
Data & Analytics Specialist
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The Company
What We Do
Introducing FRONTSTEPS — We are a resident engagement platform powering communities to be safe, informed, and efficient. Anyone can offer HOAs a website and document storage, FRONTSTEPS provides the opportunity to make a difference in a community. We are building the #1 software platform for HOAs, PMCs, builders, and security companies.
Why Work With Us
Our culture is vibrant and our employees share our company goals and core values. Work here because you're courageous and value taking care of the customer at all times, moving with purpose & urgency, and innovating & failing forward. Work here to meet smart, creative people who want to transform how the modern community functions.
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FRONTSTEPS Offices
OnSite Workspace
Typical time on-site:
None
