Job Description:
The AI Adoption Manager drives the successful rollout, scaling, and sustained use of AI capabilities across the organization. This role focuses on enabling teams, reducing friction, building advocacy networks, and measuring adoption so that AI solutions translate into real business value through effective training, usability improvements, and continuous improvement.
Responsibilities:
Lead AI Enablement, Training & Advocacy
Develop and execute programs that help departments understand, adopt, and effectively use AI capabilities.
Drive training and enablement programs that improve understanding and use of AI tools and workflows
Build, manage, and grow a champions network that accelerates adoption and shares best practices
Promote awareness of AI capabilities in ways that connect technical functionality to business value
Drive Adoption Measurement & Friction Reduction
Measure usage and identify barriers so adoption can scale effectively and sustainably.
Track adoption metrics and success indicators across the organization
Identify friction points preventing teams from leveraging AI solutions effectively
Partner with stakeholders to improve usability, accessibility, and overall experience of AI-driven tools
Scale Commercialization & Continuous Improvement:
Create repeatable approaches for scaling AI usage, strengthening user value realization, and informing future improvements.
Develop strategies and frameworks that support broad adoption and commercialization of AI capabilities
Gather user and champions feedback to inform enhancements and improve outcomes over time
Partner across product, operations, and business functions to ensure AI initiatives are not only launched, but actively adopted and delivering measurable value
Requirements:
Bachelor's degree in Business, Marketing, Communications, Operations, Product, Organizational Development, or a related field, or equivalent work experience.
3–5 years of experience leading adoption, enablement, training, commercialization, or change management initiatives at scale.
Hands-on proficiency with modern AI tools and generative AI assistants (such as Claude, ChatGPT, or Copilot), including practical experience with effective prompting and a working understanding of what these tools can and cannot reliably do. A solid conceptual grasp of how AI capabilities apply to real business workflows is essential—deep technical or machine-learning expertise is not required, but candidates must be credible, enthusiastic practitioners who can teach others and lead by example.
Strong stakeholder engagement and community-building skills, experience defining and tracking adoption metrics, and the ability to identify user friction and improve workflows or experience.
Strong communication skills and the ability to translate technical AI capabilities into business value are essential.
Experience operating in cross-functional environments and driving measurable outcomes through continuous improvement is strongly preferred.
Prior experience championing or scaling the adoption of AI tools within an organization is a significant plus.
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.
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Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
Skills Required
- Bachelor's degree in Business, Marketing, Communications, Operations, Product, Organizational Development, or related field, or equivalent work experience.
- 3-5 years experience leading adoption, enablement, training, commercialization, or change management initiatives at scale.
- Hands-on proficiency with modern AI tools and generative AI assistants (such as Claude, ChatGPT, or Copilot), including effective prompting and practical understanding of capabilities and limitations.
- Strong stakeholder engagement and community-building skills, including building and managing champions networks.
- Experience defining and tracking adoption metrics, identifying user friction, and improving workflows or user experience.
- Strong communication skills with the ability to translate technical AI capabilities into business value.
- Experience operating in cross-functional environments and driving measurable outcomes through continuous improvement.
- Prior experience championing or scaling the adoption of AI tools within an organization.
What We Do
As a forward-thinking technology partner, we accelerate our delivery of cutting-edge solutions to empower our customers’ growth. CSI heavily invests in research and development, product partnerships and strategic acquisitions to provide the most innovative technologies—all while maintaining our service-first mentality. We drive financial institutions and other businesses forward with a variety of services, including: Core Banking With more than 57 years as a leader in core bank processing, CSI’s enterprise banking solutions empower institutions to compete in an open banking environment while growing assets, developing additional revenue streams and reaching new customers by integrating the latest digital technologies. Regulatory Compliance As an established leader in compliance, top global brands trust CSI as their regtech partner and rely on us for our advanced compliance software—including industry-leading fraud and anti-money laundering solutions. Managed Cybersecurity CSI offers cloud-based cybersecurity services, with 24/7 monitoring, real-time incident remediation, seamless compliance integration and industry-leading support for enhanced threat mitigation. IT Management As one of the largest, most trusted managed services partners in the country, we take a consultative approach to IT management to provide a scalable, efficient IT enterprise that supports institutions’ growth and regulatory needs. Document Distribution From digital document delivery to cost-efficient print and mail services, CSI provides a full range of document distribution solutions to help financial institutions stay connected with their customers. Advisory Services CSI’s Advisory Services—which include IT governance, compliance and risk management services—deliver cost-effective solutions that reduce the time and expense of managing security and compliance while ensuring technology is aligned to business objectives.
