AI Activation Strategist
Chennai, India
At Vendasta, we're leading the AI revolution from right here in Saskatoon—and beyond. We work together to empower our partners and customers through our AI-powered customer acquisition and engagement platform to help them get more customers—and keep them. We're proud to share that Vendasta has officially been named one of Canada's Most Admired Corporate Cultures for 2025!
About the Job
The mission of the AI Activation Strategist is to act as the primary architect and partner for clients, transforming business needs into functional AI-driven solutions within the Vendasta ecosystem. The incumbent of this role demonstrates a full-stack service mindset, deep AI fluency, and consultative communication skills, and will be responsible for end-to-end client scoping, workflow validation and setup, and post-delivery AI optimization. The successful candidate will also leverage AI technologies to streamline execution, identify insights, and drive innovation across their responsibilities.
Your Impact
As a AI Activation Strategist, you'll work with clients, Senior Specialists, and AI Workflow Architects to:
- Consult with clients to deeply understand their business objectives and identify opportunities for AI integration
- Act as the single point of contact for clients, eliminating internal hand-offs between departments
- Design tailored AI solutions based on available Vendasta AI technologies (e.g., Rep AI, Content AI)
- Set up and fine-tune AI tools behind the scenes so they run smoothly for the client
- Demo and showcase the finished AI solution to the client for final approval
- Train clients on the solution to ensure self-sufficiency and long-term adoption
- Partner with Senior Specialists or AI Workflow Architects on more complex, technical customizations
- Check in on performance over time and make adjustments to keep results strong
What You Bring to the Table
The ideal candidate is a strong communicator who can translate complex ideas into clear, practical value for small business clients. You're comfortable owning a client relationship end-to-end—from initial scoping conversations through training and ongoing support—and you bring a consultative, service-first mindset to everything you do. You have 2+ years of experience in Client Success, Implementation, Technical Consulting, or a related field, preferably within a SaaS or technology environment. AI comfort is expected—you should be excited to work with AI tools day-to-day—but deep technical expertise isn't required; we'll train you on the specifics. A Bachelor's degree in Business, Communications, Information Technology, or a related field is preferred.
About Vendasta
We help businesses get more customers. And keep them. We’re on a mission to build the most trusted AI-powered platform for small businesses and the partners who support them. At Vendasta, you’ll be part of something ambitious: helping bring AI transformation to local businesses at scale. As a team member, you’ll enjoy:
- Competitive health benefits, flex time, and annual work-from-anywhere options
- Equity opportunities and a chance to directly shape our AI future
- A vibrant workplace culture that embraces experimentation, thought leadership, and continuous learning
- A place where building AI isn’t just a buzzword, it’s the core of everything we do
Perks:
Join the Vendasta team, where your well-being and growth come first. Step into a workplace that blends competitive health benefits with true flexibility, including flex time and an annual work-from-anywhere policy. Take ownership of your future with our Employee Options Program, and enjoy the little things, like daily snacks, a vibrant cafeteria, and catered Friday lunches at our offices. Invest in your growth through education reimbursement, in-house learning opportunities, and a suite of leadership development programs. We’re driven by our values; Drive, Innovation, Respect, and Agility, and it shows in everything we do. Give back through community initiatives and volunteer opportunities, and build more than just a career, build a life you love. At Vendasta, you’ll find the support, the challenge, and the culture to thrive. Discover your potential. Make an impact. Grow with us.
Discover your potential. Build something that matters.
Help us lead the AI revolution from right here in Chennai.
Skills Required
- 2+ years of experience in client success, implementation, technical consulting, or a related field
- Bachelor’s degree
- Strong understanding of LLM capabilities
- Prompt engineering experience
- Experience customizing AI workflows within a SaaS environment
- Analytical auditing skills to monitor AI outputs, identify errors, and make iterative adjustments
- Clear written and verbal communication skills
- Consultative communication skills for translating complex AI concepts into business value
- Experience in a SaaS or technology environment
- Bachelor’s degree in Business, Communications, Information Technology, or a related field
What We Do
Our core purpose is to democratize technology for small businesses by making technology easy, accessible and affordable. We are a technology ecosystem that connects business with the vendors of products and services and the trusted experts that implement them. Trusted experts use our platform and marketplace to build a catalog of white label solutions to market, sell, bill, fulfill, and deliver to their business customers. Their business customers are provided access to a tightly integrated operating system, with a single login, to access all of the technology products and services they need to operate their businesses. Vendors of products and services provided a platform to manage the orders and fulfillment needed to manage their sales through our channel distribution network of over 10,000 trusted experts serving 6 million businesses
