From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.
This is a full-time position requiring weekend availability.
This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.
SUMMARY:
As Regional Director of F&B Operations, you will lead and support AHC Hospitality's managed food and beverage operations, including hotel F&B and restaurant operations governed by third-party management agreements, maintaining established cost and quality standards, maximizing profitability, developing and retaining employees, and exceeding guest expectations. You will regularly examine, analyze, and evaluate the operations of assigned F&B outlets to ensure adherence to company and franchise standards.
The ideal candidate is a strong relationship builder and servant leader with a genuine passion for food and beverage programming, excellent organizational and communication skills, and a talent for developing others. This leader must have solid experience managing multiple outlets and a proven track record leading a large, complex banquet operation, someone who will be given the resources, tools, and support to innovate while continuing to elevate our hotels' already distinguished food and beverage reputation in key destinations.
Working closely with AHC's Vice President of Food & Beverage, you will drive outstanding guest satisfaction and financial profitability across traditional hotel operations, bringing an entrepreneurial mindset to marketing and promotional strategies that keep the brand current and relevant. As a member of AHC's Leadership Team, you will provide recommendations on short- and long-term strategic vision, set priorities to grow revenue and profitability across your assigned properties, own marketing promotions from concept through execution, and elevate service standards and product knowledge. Together with key food and beverage leaders, you will build a culture of accountability, creativity, inclusivity, and strong colleague satisfaction and retention.
ESSENTIAL FUNCTIONS:
• Strong leadership skills, including excellent written and verbal communication, coaching, conflict resolution, and performance management.
• Attention to detail, strong planning and organizational ability, and excellent customer relations skills.
• Computer skills including Word, Excel, and PowerPoint, along with general accounting knowledge.
• Proven track record of achieving results across multiple businesses, with strong knowledge of food service styles, F&B trends, and labor cost control.
• Experience with AI optimization and its real-world application to F&B is highly desired
• 10+ years of proven success in a high-volume, multi-unit restaurant or hospitality environment, demonstrating substantial and consistent career growth.
• Previous experience as a Director of Food & Beverage or Outlet Director in a complex, large-scale hotel is preferred.
• Must maintain ServSafe Manager, TIPS, and allergen certifications within their expiration guidelines.
• Strong mathematical skills, including basic math, problem solving, reasoning, negotiating, budgeting, profit/loss concepts, variances, and percentages.
Skills Required
- Bachelor's degree or equivalent experience in hotel/hospitality
- Minimum 10 years of related experience and/or training
- 10+ years proven success in high-volume, multi-unit restaurant or hospitality environment
- Proven experience managing multiple outlets and large, complex banquet operations
- Previous experience as Director of Food & Beverage or Outlet Director in a large-scale hotel
- Must maintain ServSafe Manager, TIPS, and allergen certifications within expiration guidelines
- Strong leadership skills including coaching, conflict resolution, performance management, and communication
- Ability to travel frequently and work a flexible schedule including second shifts, nights, weekends, holidays, and on-call
- Computer skills including Microsoft Word, Excel, and PowerPoint and general accounting knowledge
- Strong mathematical and financial skills (budgeting, P&L concepts, variances, percentages)
- Experience with AI optimization and its real-world application to F&B
- Ability to step into hands-on operational support during staff shortages and implement preventative maintenance programs
What We Do
AHC Hospitality is a management company headquartered in Grand Rapids, Michigan, specializing in providing customized hospitality solutions for hotels, resorts, and restaurants. By implementing successful operation models that yield positive results for owners, associates, and guests, the company focuses on delivering excellent customer service and leading the industry in hospitality innovation.
