With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
• To manage and sustain a portfolio of corporate customers, building long term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.• The primary objective is to maximize risk-adjusted portfolio contribution.
• The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase “wallet share”.
• Executing sales growth tactics and targets in collaboration with the key business partners (Transactional Banking, Global Markets, Asset Based Finance, Commercial Property Finance, Ecosystem, Bancassurance, Agribusiness, and any other product / solution functions).
Job Description
Key accountabilities / Deliverables / Outcomes:
Sales and Service - 65%
- Achievement of the portfolio’s annual financial targets: -
- Balance Sheet Growth,
- Revenue and Profitability,
- Growth in share of market, and
- Portfolio At Risk kept within set limits to minimize potential NPL.
- Adherence to approved policies and procedures and providing feedback on the same so as to keep them competitive
- Audit issues closed with Nil repeat findings
- 100% SLA adherence to agreed turnaround times
- Driving customer satisfaction (NPS score), developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development.
- Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritized.
- Conduct annual and, if appropriate, Interim Reviews of customers borrowing facilities.
- Determine the key messages, e.g., agreed service standards, negotiated pricing, relationship team contact points, and new product changes, deciding upon the most appropriate communication method.
- Deal with and find solutions to customer complaints.
- Determine the products that are most effective in meeting customers' needs and be able to sell these at short notice both reactively and proactively.
- Customer value chain analysis to gain an in-depth understanding of the customer’s business and identify opportunities linked to the strategies of the customer’s business.
- Research, create, and follow up a target list for potential new business.
Business Management – 30%
- Research, create, and follow up on a target list for potential new business.
- Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contributions.
- Gather all the required information that is needed to prepare and assess credit applications. The role holder will be expected to input certain key information such as judgmental information. (They will work with Assistant Relationship Manager, Business Development Manager for relevant product, and the Corporate Credit Manager resources to construct credit applications).
- Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.
Staff Management – 5%
- Day-to-day coaching and development of the portfolio Assistant Relationship Manager(s).
- Performance tracking and periodic reviews of the supporting ARM.
Role / Person Specification
Qualification:
- A relevant business-related degree from a recognized university.
- Additional professional / advanced qualifications are an added advantage.
Experience
- At least 5 years in relationship management in Business / Corporate Banking.
Knowledge and Skills:
- A detailed knowledge of the Commercial and Corporate set of products as well as a broad understanding of the products available in Absa.
- For Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers.
- Introduce the product and coordinate the introduction of the relevant Group product specialist.
- A broad understanding of policies and strategies within the country as they relate to the demands of the customer base.
- A detailed understanding of Country and Group guidelines and policies relating to Credit Risk and related management.
Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Application Deadline: 8th October 2026
Education
Bachelor's Degree: Business, Commerce and Management Studies (Required)Skills Required
- Bachelor's degree in Business, Commerce, Management Studies, or another relevant business-related field from a recognized university
- At least 5 years of relationship management experience in Business or Corporate Banking
- Detailed knowledge of Commercial and Corporate banking products
- Broad understanding of banking products and relevant country policies and strategies
- Detailed understanding of credit risk management guidelines and policies
- Additional professional or advanced qualifications
Absa Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Absa Group and has not been reviewed or approved by Absa Group.
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Healthcare Strength — Medical aid, group life, disability, and funeral cover are described as comprehensive, with features such as terminal‑illness advances and beneficiary grocery benefits. Wellness and assistance offerings support overall financial and personal wellbeing.
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Retirement Support — A pension fund and group retirement arrangements are positioned as core benefits within fixed remuneration. Retirement coverage is embedded alongside other protections as part of standard employment.
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Equity Value & Accessibility — Employee share‑ownership (eKhaya) and equity‑linked awards broaden wealth‑sharing, with dividends or cash‑equivalent participation in some markets. This provides longer‑term value beyond base pay.
Absa Group Insights
What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond. We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
