Zypp Electric

AGM-2W Operations

Posted 10 Days Ago

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Bengaluru, Karnataka, IND

In-Office

Senior level

Logistics • Transportation

The Role

Lead end-to-end last-mile delivery operations including hub management, dispatch planning, inventory flow, and 3PL partnerships. Hire, train, and manage 100+ delivery staff and supervisors. Monitor KPIs (OTD, TAT, Cost Per Delivery, RTO, Rider Productivity), optimize routing and city infrastructure, reduce delivery failures, manage escalations to improve NPS, and use MIS/data to drive operational decisions and scale performance.

Summary Generated by Built In

Operations Leadership: Own end-to-end last-mile delivery operations, including hub management, dispatch planning, and inventory flow.

Team Management: Hire, train, and manage large teams of Delivery Associates, Team Leads, and supervisors (100+ members).

Performance Tracking: Monitor key metrics: On-Time Delivery (OTD), TAT, Cost Per Delivery, RTO (Return to Origin), and Rider Productivity.

Network Optimization: Scale city infrastructure, manage 3PL partnerships (e.g., Delhivery, Shadowfax), and improve routing efficiency.

Customer Experience: Ensure high customer satisfaction (NPS) by reducing delivery failures and managing escalations.Experience: 4–8 years in last-mile operations, E-commerce, or logistics, with experience scaling operations.

Leadership: Proven ability to lead large, diverse, and fast-paced operational teams.

Analytical Skills: Strong data-driven decision-making, proficiency in operational metrics, and experience with MIS/logistics tech.

Education: Bachelor’s degree in Engineering, Business, or related field.

Skills Required

4-8 years in last-mile operations, e-commerce, or logistics
Bachelor's degree in Engineering, Business, or related field
Proven experience scaling operations and managing large teams (100+ members)
Experience with hub management, dispatch planning, and inventory flow
Experience managing 3PL partnerships (e.g., Delhivery, Shadowfax)
Strong data-driven decision-making and analytical skills
Proficiency with operational metrics and MIS/logistics technology
Knowledge of delivery KPIs: On-Time Delivery (OTD), TAT, Cost Per Delivery, RTO, Rider Productivity
Experience improving customer experience metrics (NPS) and handling escalations
Hiring, training, and supervising delivery associates, team leads, and supervisors

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The Company

HQ: Gurgaon

625 Employees

Year Founded: 2017

What We Do

Zypp Electric is India’s Leading Tech-Enabled EV-as-a-Service platform, founded in 2017 with a Mission Zero-Emission and to make India carbon-free by using an ecosystem of Electric Vehicles and EV-based technology to make last-mile logistics sustainable and emission-free. Zypp Electric's business model is to make carbon-free last-mile delivery for local merchants to e-commerce giants to delivery executives and thereby reduce delivery cost and pollution on an asset-light model. The company currently delivers groceries, medicines, food, and e-commerce packages from point A to point B through their fully automated IoT and AI-enabled scooters which are low on maintenance and high on performance. The technology tracks batteries that can be replaced at Zypp swapping stations which are installed at key touchpoints. Eco-friendly EV services also reduce the cost per delivery and help to make the city pollution-free.