The NYC Aging Connect unit promotes the agency's services and priorities within NYC communities. NYC Aging Connects seeks a dynamic, motivated, and detail-oriented individual to serve as an Aging Specialist, reporting to the Director of Aging Connect. The responsibilities of the Aging Specialist include but are not limited to:
- Directly engage members of the community, caregivers, service providers, and other external stakeholders calling the Aging Connect Contact Center seeking information on resources, services, and opportunities for older adults, and help resolve concerns and issues through calls and emails.
- Accurately document and track calls from community members in NYC Aging’s Correspondence Tracking System (CTS) to ensure timely response, support, and assistance.
- Represent NYC Aging at various community events, resource fairs, community organizations, and tabling events as required, including delivering presentation to these external partners across the City.
- Facilitate and/or participate in internal and external training sessions, including preparing materials, delivering content, and engaging stakeholders to ensure consistent understanding of program procedures, resources, and service standards.
- Perform additional duties as needed to support NYC Aging’s mission and advance the goals of the Bureau of External Affairs.
COMMUNITY COORDINATOR - 56058
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Skills Required
- Baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities
- High school graduation or equivalent and six years of experience in community work or community-centered activities
- Education and/or experience equivalent to the above alternatives (must include at least one year of experience as described in option 1)
- Experience engaging community members, caregivers, and service providers via phone and email
- Ability to accurately document and track calls and correspondence in a tracking system (Correspondence Tracking System - CTS)
- Experience representing an agency at community events, resource fairs, and delivering presentations to external partners
- Experience preparing and delivering training materials and facilitating training sessions
