Agile Product Owner IV

As an Agile Product Owner IV, you will be responsible for planning and guiding work for the Customer Communications Management (CCM) team in the Customer Service Capability Product Group. In partnership with Product Managers, Program Managers, and engineering teams, you will guide the work to maintain and enhance our customer communications services. This role will focus specifically on CCM which touches every member and provider, and offers a lot of responsibility, autonomy, and ownership. This position is ideal for an individual with significant Product Owner experience, who seeks to lead initiatives and make a substantial contribution. 

This is a hybrid role, located on our campus in Mountlake Terrace, Washington.

What you’ll do:

• Act as the voice of the customer to the agile team. Understand the business and product strategies and represent them to the agile team. Facilitate the relationship with the business partners and user community, bringing their voice to the agile team. Demonstrate business and product expertise with both deep and broad domain knowledge. Act as a liaison with business stakeholders by planning, conducting, and leading analysis efforts for new product implementations. Influence product strategy. Lead agile team backlog refinement sessions to identify scope of work.

• Collaborate with the Chief Product Owner and other Product Owners to develop a roadmap of features and user stories. Provide input to product strategy based on deep knowledge and expertise of domain. Collaborate with business partners, IT partners, and agile teams to develop clear and concise measurable outcomes and business value; Identify, define, write, and refine business requirements in the form of epics, features, and user stories with clear acceptance criteria. Actively collaborate with the agile team through solution design and development. Coordinate with other Product Owners to ensure alignment on solution, priorities, and dependencies. Manage user acceptance testing. Approve and accept business user stories, enablers, and tech debt product backlog items (PBIs). Facilitate product and release demo, taking accountability for feedback and outcomes. Clearly communicate release content and value to business partners and IT leadership. Prioritize issues and collaborate to make decisions required to resolve them weighing the pros/cons, risks, and dependencies.

• Leverage data to guide product strategy.

• May lead or guide user acceptance testing with end users.

• Build, own, maintain, prioritize, optimize, and sequence the integrated team (PBI) backlog in collaboration with engineers and other stakeholders. Prioritize backlog of user stories in alignment with product roadmap. Collaborate with the agile team on a regular cadence to refine the backlog. Collaborate with the agile team to identify dependencies on other teams. Coordinate dependencies with other Product Owners in preparation for Program Increment planning. Provide expertise in assessing Product opportunities and risks and utilize KPIs and metrics to optimize product.

• Identify ways to improve processes and accelerate value for our customers. Identify ways to continually improve quality standards. Identify opportunities to improve efficiency. Mentor more junior staff within the team and mentor other product owners.

What you’ll bring:

Required Qualifications

• Bachelor’s Degree in Information Systems or Computer Science or equivalent.

• (8) years of business systems analysis experience.

Preferred Qualifications

• Experience in a software development environment with agile development practices, including Scrum and SAFe. Knowledge of agile delivery models.

• Experience using SQL for data analysis.

• Knowledge of healthcare or health insurance industry.

• Knowledge of product development tools including Azure DevOps Services, Visual Studio, Confluence, and Product Plan.

Knowledge, Skills, and Abilities

• Experience defining software requirements for highly complex products/solutions; expert knowledge of analytical tools, relational databases, and software applications; proven ability to analyze highly complex data and business processes.

• Ability to communicate effectively and professionally, both orally and in writing, to a wide range of audiences, including business and IT leadership and executives.

• Strong problem solving and root cause analysis skills, demonstrated ability to proactively prevent problems from occurring and work issues to resolution.

• Strong facilitation skills: ability to facilitate large, diverse group discussions on extremely complex topics to achieve defined outcomes; leverage a variety of facilitation techniques depending on the specific needs of the audience and topic.

Physical Requirements

The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:

• This is primarily a sedentary role which requires the ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.

• This role requires the ability to keyboard and to communicate clearly and understandably in person and over the telephone.