Technical Product Owner Advisor
Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people..
ABOUT EVERNORTH:
Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,
we solve the problems others don’t, won’t or can’t.
Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.
We are always looking upward. And that starts with finding the right talent to help us get there.
Position Summary:
The Technical Product Owner (TPO) owns all aspects of their technical products, leading business value creation and managing overall product health. The TPO understands business and technology objectives, communicates the product vision and roadmap, and prioritizes and translates needs into requirements to ensure that expected outcomes are achieved.
Job Description & Responsibilities:
- Collaborate with disparate stakeholder groups to identify, understand, and capture the functional needs of product stakeholders and define non-functional requirements to ensure value is delivered. Help the team demo completed work to product stakeholders. Own or contribute to the technical product roadmap.
- Communicate business needs, write definition-of-ready user stories, and incorporate architectural changes recommended by engineering. Maintain groomed backlog for business stakeholder priorities, ensuring the greatest value is delivered soonest. Actively participate in team retrospectives, finding ways for the team to incrementally improve.
- Leverages agility tools (e.g. Jira) and implements strategies to optimize team performance and achieve overall department objectives (e.g. manage story aging, manage WIP, epic size/throughput, etc.).
- Ensure team’s work creates iterative value (e.g. supports the completion of MVPs/Epics in concert with other teams). Plan delivery of iterative value with other TPOs and prioritize/groom backlog accordingly to ensure highest level of quality. Manage unaddressed issues and determine resolutions.
- Owning Product Health Identify and monitor tech product health metrics (e.g. KPIs, defect trends, compliance and security) to ensure business outcomes. Ensure recommended amount of team capacity is utilized for improving technical product health and driving down technical debt (e.g. integration and deployment of tooling, test automation, etc.).
Experience Required:
11 – 13 years of work experience
5-8 years relevant experience or Master’s degree and 3-5 years of relevant experience
Previous coding experience preferred but not necessary
Experience working in technology or in close engagement on component preferred
Experience Desired:
- Experience in Jira and Confluence
- Health care domain knowledge is a plus
- Experience in Agile and working knowledge on DevOps tools
Education and Training Required:
- Bachelor’s degree in related field or equivalent work experience
- Certified Scrum Product Owner (CSPO) preferred, but not necessary
Primary Skills:
- Experience writing user stories
- Knowledge of user experience and solution design essential
- High degree of comfort in fast-paced dynamic / ambiguous environment
- Ability to balance technical knowledge with business possibility and acumen
- Ability to work cross functionally with Compliance, IRM, Infrastructure, and Software Engineering
- Passionate stakeholder advocate with ability to identify and meet customer needs within agile framework
Additional Skills:
- Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives.
- Experience in Microsoft Office
- Agile requirement tools (JIRA, Rally, etc.)
- Collaboration tools (HipChat, Slack, Confluence, etc.)
- Diagramming and drawing tools (Visio, etc.)
About Evernorth Health Services
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What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
