Agile Practitioner 3 - AI Enablement and Transformation - Remote

Requisition Number: 2363990
Optum Rx is helping people access safe and effective prescription medications and therapies at more affordable costs than those charged by manufacturers as part of Optum's mission to help millions of people live healthier lives. The work you do with our team supports better health outcomes by connecting people to the pharmacy benefits, medications, and services they need to feel their best. Join us to start Caring. Connecting. Growing together.
Are you ready to shape the future of enterprise delivery and drive high-impact transformation? As an Agile Practitioner - AI Enablement & Transformation within the OptumRx Value Delivery Office (VDO)-home to our ORx Agile Center of Excellence (CoE)-you will play a pivotal role in driving our organizational transformation to the Optum AI Delivery Framework. Operating at the enterprise level, you will lead change management, design and implement enterprise work management tools, and scale cutting-edge AI-enabled delivery lifecycles. This is a unique opportunity to combine your Agile expertise, change leadership, and analytical skills to help our teams adopt innovative workflows and realize measurable productivity gains. Join our team and play a key role in transforming how we deliver value across the organization.
You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
AI Enablement & Delivery Lifecycle Adoption:

• Lead rollout and adoption of AI-enabled delivery lifecycles across business and technology organizations
• Translate lifecycle expectations into practical operating guidance, adoption goals, and team development plans
• Shape development, deployment, and utilization of enterprise-approved AI capabilities within delivery workflows to improve outcomes, productivity, and business value
• Remove organizational barriers, manage adoption risks, and enable partners to apply AI effectively in day-to-day delivery
• Champion responsible AI practices by embedding transparency, fairness, and accountability across the delivery lifecycle

Enterprise Change Management:

• Design and execute change management strategies to drive adoption of new ways of working
• Identify adoption risks and resistance points, and implement mitigation strategies
• Partner with leadership to align messaging, expectations, and accountability for adoption

Work Management & Operating Model Transformation:

• Lead implementation and adoption of enterprise work management tools
• Define success measures, milestone trackers, adoption milestones, and rollout strategies
• Ensure tools and processes are aligned to outcomes and productivity

Community Enablement & Communications:

• Lead Communities of Practice as the primary vehicle for training, engagement, learning, and adoption
• Design scalable enablement experiences including office hours, working sessions, and adoption campaigns
• Publish guidance, updates, and best practices via Viva Engage and enterprise platforms

Analytics & Productivity Insights:

• Perform complex analysis to identify productivity trends and improvement opportunities
• Leverage AI adoption data and delivery metrics to measure impact and quantify productivity gains
• Deliver clear, executive-ready reporting on adoption progress and productivity outcomes

Program & Transformation Leadership:

• Lead multi-phase transformation initiatives across tools, processes, and behaviors
• Manage cross-functional dependencies and stakeholder alignment
• Identify risks and drive mitigation strategies to achieve transformation outcomes

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 5+ years of experience leading enterprise-scale Agile transformations, operating model implementations, or large-scale change initiatives
• 3+ years of experience designing and executing structured change management strategies and driving stakeholder alignment across leadership levels
• 3+ years of experience with data analysis, performance metrics, and reporting tools to evaluate delivery outcomes and productivity trends
• 2+ years of experience designing, adopting, or scaling AI-enabled workflows and modern delivery practices
• 2+ years of experience establishing and leading Communities of Practice, training programs, or enterprise enablement initiatives

Preferred Qualifications:

• Prosci Certified Change Practitioner or equivalent change management certification
• Agile certifications such as Scrum Alliance (CAL 1), ICAgile (ICP-SYS, ICP-ACC, ICP-ATF, ICP-APO, ICP-PDM), or PMI-ACP / PMP
• Solid background in operating model design, delivery transformation, or productivity optimization
• Experience implementing or managing enterprise-scale work management tools and platforms
• Proven capability to quantify and report on operational productivity gains and delivery efficiency (experience with Power BI is a plus)
• Proficiency with industry generative AI tools such as Copilots, Claude, Codex, NotebookLM, or other modern generative tools

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.