Agile Business System Analyst @MarshTech

Company:Mercer

Description:

We are seeking a talented individual to join our Business Analysis team for Marsh Technology.

This role will be based in Cluj Napoca. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Agile Business System Analyst plays a key role in the successful design and delivery of complex application solutions centered on the strategic roadmap for one of the key technology capabilities within Marsh Technology global. The Agile Business System Analyst will be primarily responsible for the elicitation and elaboration of requirements in an Agile team setting. 

Working as part of an Agile squad comprised of a Product Owner, Squad Lead, Developers and Quality Assurance Engineers, you will be maintaining the Product Backlog, defining iterations, backlog grooming, refining user stories, participating in user story estimation, and facilitating Sprint Reviews with support from the Product Owner. 

We will count on you to:  

• Be a highly motivated team player working within Marsh Technology Agile culture, within a specified Agile framework of Scrum or KANBAN and maintain a willingness for continuously improving your agile mindset;

• Work with the Product Owner to communicate the product vision, roadmap, value, and MVP to the Agile team to enable empathy and a shared understanding thereby helping the team to formulate an appropriate solution;

• Collaborate with the Pod Leadership and Product Owner to create Persona’s, Story Maps, and a Release Plan for the project;

• Work with the Product Owner to communicate the product vision, roadmap, value, and MVP to the agile teams to enable empathy and a shared understanding thereby helping the team to formulate an appropriate solution;

• Work in partnership with the Product Owner and agile teams in the creation and maintenance of Product Backlog Items ensuring that Epics and User Stories are continuously prioritized and aligned to the Product Roadmap and MVP;

• Facilitate refinement sessions with the Agile Teams and Business to sufficiently detail out User Stories, to include dependencies;

• Facilitate the Sprint Review ceremony by working with the agile teams, Product Owner, Business and Customer to review, assess and adapt the latest product increment by incorporating customer insights and feedback into the Product Backlog;

• Actively work with Pod Leadership by running assessments processes for the POD and provide constructive feedback towards continuously improving the Systems Analyst function, standards and processes in Global Technology;

• Facilitate discussions and collaborate with data engineers, data architects, technical experts and AI engineers to integrate AI solutions into application design;

• Demonstrate an awareness of Marsh Technology and Mercer Technical, Security and Process Standards and work with the team to incorporate them in product delivery through the software development life cycle;

What you need to have:  

• 4–7 years of relevant business analysis experience, preferably in insurance or financial services;

• Highly motivated candidate who is inquisitive, a rapid learner that is comfortable working as part of a remote team;

• Possess strong communication skills with the capability of working collaboratively within the organization, regardless of boundaries;

• An effective communicator for both technical and business-oriented audiences;

• Demonstrated requirements gathering skills showcasing the capture of customer needs and business drivers using a variety of techniques into product backlog items such as Epics and User Stories;

• Proven quantitative, analytical, and problem-solving skills;

• Ability to find resolutions regarding own work methods requiring minimal direction;

• Be willing to respond to emergent changes rather than focused on existing plans;

• Familiarity with AI concepts and technologies, including machine learning, natural language processing, and data analytics, while ensuring compliance with AI governance frameworks. Leverage these technologies to enhance user experiences and improve decision-making processes within application;

• Ability to craft effective prompts that optimize AI responses, enhancing the functionality of AI-driven applications for problem-solving, analysis, and content generation;

• Stay open to learning about emerging AI tools and methodologies;

• An Agile Mindset with an in-depth understanding of Agile Principles;

• Prior experience as an IT Systems Analyst or IT Business Analyst working as part of an agile team using an Agile Workflow tool such as JIRA or TFS;

• Agile Certification, such as CSM, PSM, CSPO, PSPO, PMI-ACP, Certified SAFe Practitioner, Azure AI Fundamentals is desirable;

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders;

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities;

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being;

• A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);

• 30+ days off (including legal days, birthday, public holiday replacements, and benefits options);

• Performance bonus scheme;

• Matching charity contributions, charity days off, and the Pay it Forward charity challenge;

• Core benefits: Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.