Who are we
Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.
At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.
A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.
In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.
About The Role
Knight Frank is seeking a Product Business Analyst to join their Head Office in Baker Street. This role will support the agile development of our global property search product by assisting the Product Manager in aligning strategies with the product backlog on a 9 month FTC.
At Knight Frank, we are a firm of exceptional property advisors, committed to delivering a lifetime of value to our clients and customers around the world. As part of this commitment, we recognise the critical importance of our digital estate in shaping best-in-class experiences.
Knight Frank is looking for a Product Associate who will play a vital role in ensuring our global websites consistently meet business goals and exceed customer expectations. You will be passionate about digital product, confident working with both technical and non-technical teams, and deeply committed to delivering value through customer centred, effective and data-informed digital experiences.
Working collaboratively with colleagues across content, UX/UI, product and/or software teams, you’ll help to drive the performance and governance of our property search product; assist with developing the product roadmap/ backlog, support product releases, carry out quality assurance, analyse data, develop product knowledge, communicate with stakeholders, customer feedback integration. You will bring a proactive, collaborative approach and a strong understanding of product management best practice to deliver a premium, client-first experience.
Key Responsibilities:
Help to define product specifications, feature roadmap and detailed user stories, working closely with software engineers to ensure the right functionality.
Support new product and feature releases including launch campaigns.
Test the new product features for quality assurance purposes.
Work with the UX team to support industry and customer research, gather insights and understand market trends.
Analyse data including web analytics and customer feedback to identify potential pain points and improvements.
Develop in depth knowledge of the internal systems and processes that support the product performance and liaise across teams to drive performance improvements.
Communicate with various stakeholders to ensure everyone is engaged and aligned on product goals.
Work closely with the Product Manager to support their efforts and contribute to the product development.
Help prioritize the product backlog based on customer needs, business value and technology constraints.
Experience Required:
The ideal candidate will have experience of:
Collaborating across cross functional agile digital teams; UX/UI, content, software teams to deliver high-quality features
Using data to inform decisions — with a strong understanding of digital tools such as Google Analytics and Google Search Console
Championing SEO, accessibility, and brand consistency in all aspects of product delivery
Identifying opportunities for digital improvement, optimization, and user-journey enhancement
Managing multiple workstreams simultaneously, including content updates, stakeholder requests, and platform sup
The ideal candidate will be able to demonstrate the capability to:
Communicate clearly and confidently — both written and verbal — with stakeholders across all levels
Prioritise and organise effectively in a fast-paced environment
Strong analytical skills to analyse data and identify trends.
Work collaboratively with technical and non-technical teams to drive shared outcomes.
Balance multiple priorities and meet tight deadlines.
Support the education and engagement of the property search product across the Knight Frank global business.
Competitive salary
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Skills Required
- Experience collaborating across cross functional agile digital teams
- Strong understanding of digital tools such as Google Analytics and Google Search Console
- Identify opportunities for digital improvement and optimization
- Strong analytical skills to analyze data and identify trends
- Communicate clearly and confidently with stakeholders
What We Do
At Knight Frank, we build long-term relationships, which allow us to provide personalised, clear and considered advice on all areas of property, in all key markets. We believe personal interaction is a crucial part of ensuring every client is matched to the property that suits their needs best – be it commercial or residential. Operating in locations where our clients need us to be, we provide a worldwide service that’s locally expert and globally connected. Inspired teams naturally provide excellent and dedicated client service. Therefore, we’ve created a workplace where opinions are respected, where everyone is invited to contribute to the success of our business and where they’re rewarded for excellence. The result is that our people are more motivated, ensuring your experience with us is the best that it can be. At Knight Frank, we value our vibrant online community and appreciate your active participation on our social channels. We strive to maintain a safe, respectful, and inclusive environment for all users. Please adhere to the following guidelines to ensure a positive experience for everyone: - We encourage and welcome your comments and feedback, however, they should be shared in a constructive, respectful manner. - We reserve the right to reject or remove comments that are not in keeping with our policy and to block or ban users/followers who violate this policy. - Please treat each other with courtesy and respect. Hate speech, discrimination, or offensive content of any kind will not be tolerated. Our moderators reserve the right to remove any content and any user who violates these guidelines that are intended to maintain a welcoming and respectful community. Thank you for being a valued member of the Knight Frank community.
