Agile and Application Specialist

We are looking for Agile and Application Engineer to join our Site Reliability and Engineering SRE 3 team in Skopje.

Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to-end solutions for all ProCredit institutions, as well as for other banks and financial institutions This includes everything from electronic payment services to software systems, hybrid cloud hosting, and a host of other operations.

A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit group, providing a comprehensive range of support services that enable the banks to become competitive and efficient.

We are seeking a highly skilled Agile and Application Specialist to join our team and play a key role in deploying, configuring, and supporting Azure cloud environments. The ideal candidate will be responsible for infrastructure and application support including creation, configuration, support and automation, CI/CD pipeline implementation, proactive system monitoring, incident management, and security enforcement. This role requires expertise in Azure services, cloud resource provisioning, system optimization, and collaborating with cross-functional teams to ensure the smooth operation of cloud-based applications.

What your key responsibilities will be:

• Deploy, configuration and support of Azure Cloud Environments (Web Services/ AKS/ ServiceFabric/ Synapse/ etc)

• Provision and manage infrastructure resources in the cloud using tools like Azure Resource Manager templates or Terraform.

• Establish and manage CI/CD pipelines to automate the build, test, and deployment processes.

• Establish systems to monitor performance issues or errors in applications proactively.

• Implement security measures while adhering to industry norms and laws.

• Incident management and preventing incidents, managing infrastructure, building effective monitoring systems, and ensuring computer systems' smooth operation (through code).

• Test, Change and Deployment management of new releases.

• Design and implement technical functionality parameterization in the customer facing and backoffice system.

• Define, document, execute, and optimize processes to achieve maximum effectiveness and efficiency.

• Create sustainable systems and services through automation and uplift.

• Set up and maintain test, staging and production environments and support on testing cycle, involving with 3rd party vendors.

• Manage tasks of the projects and requests on different platforms (Azure DevOps, MSP).

• Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding.

• Participate in system design consulting, platform management, and capacity planning. Provide demos and trainings to the users/involved teams.

• Working on-call shift to prevent incidents from ever happening.

• End user support.

Skills and experience we expect from you:

• Overall 3+ years of application support, engineering, or development experiences.

• Good understanding of Cloud computing (public, private, hybrid) particularly Azure, Cloud resources management (Azure), Cluster management and scalability, Git repositories, Chaos Engineering.

• Knowledge of Continuous Integration/Continuous Deployment (CI/CD)

• Expertise in Infrastructure as Code (IaC) - Terraform or Azure Resource Manager templates

• Containerization Technologies, such as Docker and Kubernetes (AKS).

• Knowledge of Microsoft products, Windows OS, Microsoft SQL Server tools and T-SQL programming.

• Basic knowledge of networking technologies, including TCP/IP, DNS, routing etc.

• Self-starter, well organized and motivated. Ability to work under pressure and establish priorities. Ability to work independently and as a member of a team. Desire to learn and develop skills further. Responsible and reliable. Able to work across multiple projects simultaneously.

• Proactive approach to identifying problems, performance bottlenecks, and areas for improvement

• Open and friendly personality with an ability to interact with people on different hierarchal and technical levels  

• Excellent English language skills, both spoken and written

• Good understanding of banking business processes will be an advantage

• Knowledge of ITIL processes and working with a ticket management solution is preferable. Microsoft certifications will be an advantage 

• Knowledge of Agile methodologies, such as Scrum or Kanban, is advantageous

• University Degree or equivalent (Computer Science, Engineering or Business IT studies would be a plus) 

What we offer:

• Excellent team-oriented, dynamic and international working environment

• Challenging, engaging and varied tasks

• Personal and technical skills development with certified trainings

• Modern workspace with good public transport connection

• Travel possibilities

• 25 paid vacation days

• Private health insurance

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!