Who are we
At Blackbaud, we empower the people and institutions changing the world—accelerating human progress and building a future where resources move at the speed of need. Our mission is to provide cloud software, services, expertise, and data intelligence that empower and connect people to drive impact for social good, and our vision is to power an Ecosystem of Good® that builds a better world.
What we are looking for
We are seeking an experienced, hands-on Team Lead, who will lead and develop a team supporting readiness and product adoption programs, with a primary focus on AI-powered Agents for Good products. The Customer Success Readiness & Adoption Team Lead is a player-coach who leads, develops, and manages a team, while also serving as an individual contributor on key initiatives. This role combines people leadership, program management, and customer onboarding & adoption expertise to prepare Customer Success teams and customers for new products and features.
Job Title
Team Lead – Readiness and Adoption
Location
Hyderabad, India (Hybrid/Onsite—per business requirement)
Work timing
1PM IST to 10PM IST (Or as per business requirement)
Key Responsibilities
Lead, coach, & manage a team supporting readiness and adoption efforts, primarily for AI-powered Agents for Good products through 1:1s, team meetings, performance reviews cycles & other methods.
Ensure team members alignment with region specific workplace policies.
Assess upcoming product changes to determine customer and internal impact, identify stakeholders, and understand project requirements
Collaborate closely with Readiness Program Manager colleagues, especially because of the overlap between Agents for Good and other Blackbaud products
Support readiness projects from kickoff through enablement by contributing to completion of tasks
Support customer communication and adoption efforts in collaboration with Customer Success, Marketing, and Products
Serve as the primary advisor for customers onboarding the Development Agent and Data Health Agent, guiding them through set up, configuration, and early usage through a mix of 1:1 and scaled experiences
Successfully lead customers through a structured onboarding journey from inception through adoption to drive readiness, activation, and adoption, ensuring they are prepared, confident, and actively using AI capabilities quickly
Deliver change management support by helping teams adopt new AI-driven workflows and integrate insights into day-to-day operations
Guide customers in interpreting and actioning Data Health Agent insights to improve data quality and outcomes
Create and leverage playbooks, templates, and self-service resources to scale the AI onboarding experience
Monitor customer engagement and usage metrics to identify risk and trigger proactive outreach
Provide feedback on product usability and adoption challenges to influence future enhancements – surfacing friction points, technical obstacles, and customer customers that slow adoption
Act as an AI champion to customers and internal teams — building enthusiasm for the Development Agent and Data Health Agent, modelling responsible AI use, and helping customers see the value of AI-powered fundraising
Produce referenceable customers by driving successful adoption outcomes and identifying clients willing to serve as references, case studies, or advocates
Required Qualifications
8–10 years of combined experience in a SaaS environment focused on Customer Success, internal or customer adoption or enablement, and leading small teams
Experience working with cross-functional teams and stakeholders at many levels, working towards shared goals
Outstanding communication, facilitation, and relationship-building skills, including comfort engaging senior leaders
Experience driving product adoption, enablement or change management initiatives
Detail-oriented and organized, with the proven ability to manage multiple tasks, projects, and customers simultaneously
Strong initiative and adaptability in a fast-paced, evolving environment
Active, hands-on use of AI tools (such as ChatGPT, Microsoft Copilot, Claude) in a professional setting
Knowledge of nonprofit and/or AI-powered software solutions. Experience with Blackbaud Solutions a plus (Raiser’s Edge NXT preferred)
BS/BA degree or equivalent experience
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Skills Required
- 8-10 years experience in a SaaS environment focused on Customer Success, adoption/enablement, and leading small teams
- Experience working with cross-functional teams and stakeholders at many levels
- Outstanding communication, facilitation, and relationship-building skills including engaging senior leaders
- Experience driving product adoption, enablement, or change management initiatives
- Detail-oriented and organized with ability to manage multiple tasks, projects, and customers
- Strong initiative and adaptability in a fast-paced, evolving environment
- Active, hands-on use of AI tools (such as ChatGPT, Microsoft Copilot, Claude) in a professional setting
- Knowledge of nonprofit and/or AI-powered software solutions
- Experience with Blackbaud Solutions (Raiser's Edge NXT preferred)
- BS/BA degree or equivalent experience
Blackbaud Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blackbaud and has not been reviewed or approved by Blackbaud.
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Leave & Time Off Breadth — Paid time off, paid holidays, and “wellbeing days” are emphasized, and feedback suggests PTO is a consistent strength. Remote/hybrid flexibility further supports time-away needs.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, health coaching, and flexibility (including remote/hybrid schedules) are highlighted as part of a holistic support approach. Tuition reimbursement, wellness recognition, and home-office support add everyday value.
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Inclusive Benefits Coverage — Benefits extend to mental health support, fertility options, and travel support for abortion care, with parental leave also included. These offerings signal attention to diverse needs across life stages.
Blackbaud Insights
What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As the leading software provider exclusively dedicated to powering social impact, Blackbaud expands what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers. Built specifically for fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management, Blackbaud’s essential software accelerates impact through unmatched expertise and powerful data intelligence. Millions of people across more than 100 countries connect, give, learn, and engage through Blackbaud platforms.
Why Work With Us
We’re here to fuel impact that creates a better, more connected world. When nonprofits, social impact teams, schools and individual change-makers have powerful and effective foundational infrastructure, they transform our communities and our world.
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