About the role
We are looking for an Agentic Solution Engineer to build and scale agentic workflows and tools using Netomi’s no-code platform. This role requires strong software engineering fundamentals combined with prompt engineering and API-driven automation to power reliable, autonomous AI agents.
Responsibilities
Design and write high-quality prompts for LLM-based agents (GPT-class models preferred).
Build agentic tools and workflows using Netomi’s no-code platform (similar to Workato, Zapier, n8n).
Integrate external and internal APIs, including authentication, data mapping, and error handling.
Implement unit tests, debug issues, and ensure reliability of agent workflows.
Apply engineering best practices and design patterns such as retries, timeouts, idempotency, and lazy loading.
Optimize agents for performance, cost, and fault tolerance.
Collaborate with Product, QA, and Delivery teams to ship production-grade agentic solutions.
Requirement
5-7 years of experience as a Software Development Engineer or similar role.
Strong understanding of prompt engineering and LLM behavior.
- Strong ability to partner with customers and business stakeholders to understand requirements and translate them into actionable solution designs.
Hands-on experience with REST APIs, webhooks, and JSON-based integrations.
Solid experience in unit testing, debugging, and troubleshooting.
Knowledge of resilient system design patterns and non-happy path handling.
Nice to Have
Experience with no-code/low-code automation platforms.
Exposure to agentic AI, conversational AI, or workflow orchestration systems.
Familiarity with observability and monitoring in production systems.
Skills Required
- 5-7 years of experience as a Software Development Engineer or similar
- Strong understanding of prompt engineering and LLM behavior
- Ability to partner with customers and business stakeholders to translate requirements into solution designs
- Hands-on experience with REST APIs, webhooks, and JSON-based integrations
- Solid experience in unit testing, debugging, and troubleshooting
- Knowledge of resilient system design patterns and non-happy path handling (retries, timeouts, idempotency)
- Experience with no-code/low-code automation platforms
- Exposure to agentic AI, conversational AI, or workflow orchestration systems
- Familiarity with observability and monitoring in production systems
What We Do
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
