(Agentic) Product Manager

Posted Yesterday
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Amsterdam, NLD
In-Office
Senior level
Fintech
The Role
Lead strategy and execution for a zero-to-one platform spanning durable workflows, data connectors, and AI agents. Own roadmap, MVP scope, positioning, customer discovery, cross-functional alignment, SDK and visual-editor experiences, and product-market fit. Partner with peer PMs to define integrations across platform pillars. The role requires technical fluency, systems thinking, decisive prioritization, enterprise customer empathy, and comfort working with ambiguity and AI-enabled product workflows.
Summary Generated by Built In
About This Role

We are building a durable execution process engine – a platform that bridges enterprise workflow automation and intelligent agent orchestration. This is a zero-to-one product launch from concept to market.

You will lead the product strategy and execution for one of three interconnected pillars in the platform (Durable Processes, Data Connectors, AI Agents). Working alongside peer PMs and reporting to the Group PM, you'll own the complete customer journey: from defining what we build, to shipping it, to ensuring it lands with users.

This role is for a PM who has shipped complex, multi-layer platform products before and who thrives in the tension between technical ambition and customer reality.

The Product Vision

A durable execution engine that scales from developer laptops to enterprise clouds, bringing workflow automation, intelligent agents, and real-time data integration into one coherent platform.

Modern enterprises are stuck. Legacy workflow systems are rigid and don't integrate with AI. Code-first pipelines (Airflow, Temporal) give developers freedom but leave business analysts behind. We're building the bridge.

Our platform will:

  • Work for multiple personas – Business analysts author visually, engineers deploy as code, operators observe in real time. No translation layer needed.
  • Treat AI as native – Intelligent agents aren't bolted on; they're first-class actors in the process execution model with full auditability and compliance guardrails.
  • Connect everything – Data from any source (APIs, databases, message queues, cloud services) flows naturally through your processes without custom plumbing.
  • Build toward Horizon's sophistication – Our long-term ambition is to deliver agentic orchestration depth comparable to the best-in-class products in the market.

The result: enterprises can automate complex work faster, with more control, and with confidence that their processes will execute reliably at scale.

What You'll OwnStrategic ownership
  • Define the product roadmap for Workflows & Orchestration – what customers need, what moves the needle, what builds defensible value
  • Make the hard calls: what ships in MVP, what is post-launch, what never ships
  • Own the competitive positioning – position durable processes as a first-class pillar of an integrated platform, not a standalone point solution
  • Shape both pro-code and no-code experiences – own SDKs, CLI, and visual editor consistency; documentation and learning paths across both personas
Execution leadership
  • Lead cross-functional alignment (eng, design, marketing, sales) on priorities and milestones
  • Conduct customer discovery: who are we building for, what problems do they have, what's blocking adoption
  • Make data-driven decisions: usage patterns, customer feedback, performance metrics all inform direction
  • Unblock ambiguity: when technical direction isn't clear, you synthesize information and move forward decisively
Partnership with peer PMs
  • You're not alone – work collaboratively with two peer IC PMs who own the Data Connectors and AI Agents pillars
  • Establish clear integration points and contract boundaries so all three pillars (Durable Processes, Data Connectors, AI Agents) work together seamlessly
  • Escalate only real conflicts up to the Group PM; resolve most decisions at your level

We're Looking For

Experience shipping one or more of the following:

Complex infrastructure or platform products · Enterprise workflow or automation systems · Products that span multiple user personas (business analysts, developers, operators) · Products that required deep technical integration · Zero-to-one launches where you shaped initial product-market fit.

Core capabilities
  • Technical fluency – You read code, understand architecture constraints, and can have a real conversation with engineers about feasibility and tradeoffs. You don't need to be an engineer, but you think like one.
  • Customer obsession with realism – You spend time with users, but you're not a feature-request transcriber. You synthesize what they need from what they say.
  • Decisiveness under ambiguity – You make calls with incomplete information. You're comfortable killing ideas you love if data suggests they won't work.
  • Communication across layers – You talk to engineers about latency budgets, to customers about compliance, to executives about roadmap priorities. Different audiences, same honesty.
  • Systems thinking – You see how pieces connect. Developer SDKs influence adoption patterns. Pricing models influence feature prioritization. You optimize for the system, not the local maximum.
  • AI native – You’re using LLMs as part of your product workflow and can adapt to any tool easily. We currently use Claude Code and Cursor.
Nice to have
  • 5+ years of relevant experience as a Product Manager, with a strong focus on platform products.
  • Exposure to workflow engines, BPM systems, or process orchestration platforms (Camunda, Zeebe, Airflow, Temporal).
  • Experience with enterprise compliance requirements (SOC 2, PCI-DSS, HIPAA) and how they shape product architecture.
  • Understanding of multi-tenant SaaS scaling challenges and tradeoffs
  • Previous zero-to-one product launch where you defined the initial MVP and shaped early-stage product-market fit.
  • Experience building features using LLMs (it can be a hobby project).

Skills Required

  • Experience shipping complex infrastructure or platform products
  • Experience with enterprise workflow or automation systems
  • Experience shipping products spanning multiple user personas
  • Experience with products requiring deep technical integration
  • Experience with zero-to-one product launches and shaping product-market fit
  • Technical fluency, including reading code and understanding architecture constraints
  • Ability to conduct customer discovery and synthesize customer needs
  • Ability to make decisive, data-driven decisions under ambiguity
  • Ability to communicate effectively with engineers, customers, and executives
  • Systems thinking across product, adoption, pricing, and platform dependencies
  • Use of LLMs as part of product workflows and ability to adapt to AI tools
  • At least 5 years of relevant Product Manager experience focused on platform products
  • Exposure to workflow engines, BPM systems, or process orchestration platforms such as Camunda, Zeebe, Airflow, or Temporal
  • Experience with enterprise compliance requirements such as SOC 2, PCI-DSS, or HIPAA
  • Understanding of multi-tenant SaaS scaling challenges and tradeoffs
  • Experience building features using LLMs

Backbase Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Backbase and has not been reviewed or approved by Backbase.

  • Fair & Transparent Compensation Pay is considered fair in certain U.S. roles, with strong offers in senior engineering, solutions architecture, and sales tracks in higher‑paying markets. In some U.S. contexts, compensation is described as fair for the job.
  • Leave & Time Off Breadth PTO is described as generous in the U.S., with separate sick time and paid holidays contributing to a supportive time‑off setup.
  • Wellbeing & Lifestyle Benefits Hybrid/remote work programs, office perks like snacks, and learning‑budget messaging provide lifestyle flexibility and support beyond baseline coverage.

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The Company
HQ: Amsterdam
951 Employees
Year Founded: 2003

What We Do

Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business. More than 120 financials around the world have standardized on the Backbase omni-channel banking platform to streamline their digital sales and self-service operations across all digital touchpoints. Our customer base includes ABN AMRO, Bank ABC, Barclays, BPI, CheBanca!, Citizens Lightstream, Credit Suisse, Fidelity, HDFC, IDFC, KeyBank, Ila Bank, Me Bank, Navy Federal, PostFinance, RBC, RBS, Standard Bank, Societe Generale, Truist, U Bank and Westpac. Industry analysts Celent, Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking and Ovum nominates Backbase as the market leading provider of next-generation digital channel banking platforms. Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in Boisse, Cardiff, Dubai, Kraków, Mexico City, New York, Toronto, Singapore, Sydney and Tokyo.

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