Agentic Integration Specialist

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role:

We are seeking a technically adept and innovative Agentic Integration Specialist to join our Forward Deployed Engineering Team. You will serve as the crucial link between our advanced AI agents and the wider enterprise technology landscape. Your primary responsibility will be to design, build, and manage the integrations that enable our Agentforce agents to take meaningful, autonomous actions across various business systems.
 

You will not only connect agents to systems but also orchestrate a collaborative network of specialized AI agents, ensuring they work together seamlessly to solve complex business problems. If you are an expert in connecting disparate systems and are excited by the challenge of enabling AI to act upon its insights, this role is for you.
 

Your Impact:

• System & Agent Integration Architecture: Design and implement robust, scalable, and secure integration patterns that connect Agentforce to a wide range of enterprise applications and enable communication between different AI agents.

• Multi-Agent Orchestration: Design and manage a Model Context Protocol (MCP) to orchestrate, monitor, and govern a fleet of specialized AI agents. Ensure efficient task allocation and collaboration between agents.

• Agent-to-Agent Communication (A2A): Develop and implement protocols and standards for inter-agent communication, enabling different AI agents to collaborate, share information, and hand off tasks effectively.

• API Development and Management: Develop, deploy, and maintain custom APIs (REST, SOAP) to facilitate seamless data exchange and action execution between Agentforce and other systems.

• Workflow Automation: Collaborate with business analysts and AI specialists to translate complex business processes into automated, agent-driven workflows. Implement the technical logic that enables agents to perform tasks like creating records, triggering notifications, and updating systems.

• Authentication and Security: Implement and manage secure authentication and authorization protocols (e.g., OAuth, SAML) to ensure that all agent actions are secure and comply with enterprise security policies.

• Data Flow and Transformation: Manage the real-time flow of data to and from the AI agent. Implement necessary data transformations to ensure compatibility between different system formats and schemas.

• Troubleshooting and Optimization: Monitor the health and performance of integrations, proactively identifying and resolving issues. Continuously optimize integration workflows for speed, reliability, and efficiency.
   

Required Qualifications:

• 5+ years of hands-on experience in a technical integration role, such as an Integration Developer or API Specialist.

• Expertise in API design and development (REST, SOAP, webhooks).

• Proficiency with one or more programming/scripting languages (e.g., Python, Java, JavaScript).

• Hands-on experience with an enterprise integration platform (iPaaS) such as MuleSoft, Dell Boomi, or a similar technology.

• Strong understanding of authentication/authorization standards like OAuth 2.0, OpenID Connect, and SAML.

• Experience with data formats like JSON and XML and data transformation techniques.

• Familiarity with message queues, event-driven architecture, and distributed systems concepts.

• A solid understanding of how AI agents operate, with a conceptual grasp of multi-agent systems and how they use data to trigger actions. Direct experience working on AI or automation projects is a significant plus.

• Excellent troubleshooting skills with the ability to diagnose and resolve complex technical issues that span multiple systems.

• Strong communication skills to collaborate effectively with both technical and non-technical teams.

• A proactive and detail-oriented approach to building and maintaining systems.

• Ability to work independently in a dynamic, fast-paced environment.
   

Preferred Qualifications

• Experience integrating with the Salesforce platform, particularly using Salesforce APIs and Apex.

• Any MuleSoft Developer or Architect certification is highly desirable.

• Familiarity with the integration services offered by major cloud providers (AWS, Azure, Google Cloud).

• Experience in an Agile development environment.

*LI-Y

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.