Agentic Experience Designer

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Agentic Experience Designer

Lead Product Designer, Finxact Experience

What does a successful Lead Product Designer do at Fiserv?

As the Lead Product Designer for Finxact.io, you will lead experience design efforts across the Finxact digital ecosystem, helping drive platform adoption through modern, self-service user experiences. You will partner closely with Product, Engineering, and business stakeholders to simplify complex financial and technical workflows into intuitive, elegant experiences that empower users to move faster and operate more effectively.

This role will help shape the next generation of Finxact experiences — from platform navigation and workflow orchestration to emerging AI-assisted and conversational interactions — while ensuring experiences remain practical, trustworthy, and user-centered. You will play a key role in defining interaction patterns, facilitating user research, influencing product direction, and elevating the overall quality and consistency of the Finxact user experience.

What you will do

• Lead the design of intuitive, user-centered workflows and self-service experiences that improve usability, adoption, and customer satisfaction across Finxact.io
• Simplify complex financial, operational, and technical concepts into approachable and scalable digital experiences
• Help shape thoughtful AI-assisted and conversational experiences that enhance productivity and user outcomes without adding unnecessary complexity
• Conduct and facilitate user research activities, including interviews, usability testing, workflow analysis, and feedback sessions to better understand user needs and pain points
• Analyze customer journeys, behavioral data, and market trends to identify opportunities for product and experience improvements
• Lead collaborative design workshops and design sprints to rapidly ideate, prototype, and validate new concepts and features
• Contribute to and evolve the Finxact design system to improve consistency, scalability, and quality across the platform
• Collaborate cross-functionally with Product, Engineering, Marketing, Sales, and Enablement teams to deliver cohesive end-to-end experiences

What you will need to have

• 5+ years of experience in UX/UI design, with a proven background in leading digital customer experience initiatives, preferably within the fintech or banking industry
• 4+ years of experience in UX/UI design principles, methodologies, and best practices
• 2+ years of experience facilitating user research, interviews, and testing cycles
• 2+ years of experience with design tools such as Figma, Adobe Creative Suite, or other modern design tools
• Experience designing digital products, workflows, and self-service experiences for web-based platforms or SaaS applications
• Strong communication and collaboration skills with the ability to work cross-functionally with Product, Engineering, and business stakeholders
• Familiarity with modern UX patterns, interaction design, and design systems
• Interest in emerging technologies and evolving user interaction patterns, including AI-assisted experiences
• Legally authorized to work in the U.S. without need for sponsorship now or in the future
• Bachelor’s degree in design, human-centered design, or a related field or an equivalent combination of education, work, or military experience

Preferred Qualifications

• Experience designing for developer platforms, enterprise workflows, or highly configurable systems
• Experience working in agile product development environments
• Familiarity with accessibility standards and inclusive design practices
• Experience designing AI-assisted, conversational, or data-driven user experiences is a plus
• Background in fintech, banking, payments, or financial services technology preferred

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Salary Range

$109,000.00 - $182,400.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.