Agentic Architect

Posted 10 Hours Ago
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Hiring Remotely in India
Remote or Hybrid
Expert/Leader
Information Technology • Database • Consulting
The Role
Lead architecture for a multi-tenant agentic platform: design multi-agent patterns, workflow state management, observability, compliance, and AWS-based distributed systems; select foundational LLM and orchestration technologies; guide technical reviews, client solutioning, roadmap, and mentor engineering teams to deliver production LLM/agentic systems for regulated finance environments.
Summary Generated by Built In

Key Responsibilities

  • Own the end-to-end technical architecture of the agentic platform — including agent orchestration framework, HITL engine, exception routing, integration layer, intelligence services, canonical data model, and workflow state store — ensuring all components are cohesive, scalable, and multi-tenant by design.
  • Define the multi-agent design patterns used across the platform — agent boundaries, tool use contracts, inter-agent communication protocols, confidence thresholds, fallback routing, and human handoff triggers — and govern their consistent application across all workflow implementations.
  • Lead the design of the workflow state management architecture — covering execution context persistence, checkpointing, idempotent retries, long-running process patterns, and safe resume — ensuring finance workflows that span days or weeks behave correctly under failure conditions.
  • Define the platform's multi-tenancy architecture — tenant isolation, per-client configuration, shared service design, and data segregation — so that a single platform deployment can serve multiple clients safely and efficiently.
  • Establish the observability and governance architecture — structured logging, distributed tracing, model performance monitoring, SLA tracking, audit trail design, and compliance logging — ensuring the platform meets the control requirements of regulated finance environments.
  • Evaluate and select foundational technologies — LLM providers, agentic frameworks (LangGraph, AutoGen, CrewAI), orchestration engines (AWS Step Functions, Temporal), vector databases, and messaging infrastructure — with clear justification for each choice.
  • Lead technical design reviews and architecture governance — reviewing critical implementation decisions made by AI engineers, backend engineers, and integration engineers, and ensuring they align with the platform's intended design.
  • Work directly with client technical stakeholders during pre-sales, solutioning, and delivery — explaining architectural decisions, assessing client infrastructure constraints, and adapting the platform design to client-specific requirements without compromising reusability.
  • Define and enforce non-functional requirements across the platform — latency SLAs, throughput targets, availability requirements, disaster recovery posture, and security controls — and validate that the implementation meets them.
  • Build and maintain the technical roadmap for the platform — sequencing capability development, managing architectural debt, and ensuring the platform evolves coherently as new workflows and client requirements are added.
  • Mentor and technically grow the engineering team — establishing architecture decision record (ADR) practices, conducting design reviews, and developing engineering standards that the team follows consistently.
Responsibilities

Required Skills

  • 10+ years of software architecture and engineering experience, with at least 3 years focused on AI/ML systems and at least 2 years hands-on with LLM-based or agentic applications in production.
  • Deep expertise in multi-agent system design — agent orchestration, tool use, inter-agent communication, stateful agent patterns, and human-in-the-loop architecture using frameworks such as LangGraph, AutoGen, CrewAI, or equivalent.
  • Proven experience architecting event-driven, distributed systems on AWS at scale — Step Functions, SQS, SNS, EventBridge, Lambda, ECS, API Gateway, DynamoDB, Aurora, and related services.
  • Solid understanding of multi-tenancy architecture patterns — tenant isolation strategies, shared service design, configuration-driven onboarding, and data segregation in SaaS platforms.
  • Experience designing for compliance and auditability in regulated environments — immutable audit trails, access control models, data retention, and SOX or equivalent control requirements.
  • Strong Python skills and familiarity with Node.js — sufficient to prototype architectural patterns, review implementation code critically, and validate that the team's code matches the intended design.
  • Experience with MLOps and AI governance — model versioning, drift detection, evaluation pipelines, prompt management, and production monitoring for LLM-based services.
  • Demonstrated ability to lead cross-functional engineering teams — setting technical direction, conducting architecture reviews, and managing architectural consistency across parallel workstreams.
  • Strong communication skills — able to explain complex architectural decisions to both engineering teams and non-technical client stakeholders, and to produce clear, concise architecture documentation.
  • Experience architecting platforms that serve multiple enterprise clients from a single codebase — where each client's variation is handled through configuration, not forked code.
  • Demonstrated ability to make and defend technology selection decisions with clear trade-off analysis — including build vs. buy, framework selection, and infrastructure design choices.
  • Hands-on experience delivering agentic or LLM-based systems in a finance, BPO, or shared services context — not just proof-of-concept projects but production deployments with real operational volume and compliance requirements.
Qualifications

Preferred Qualifications

  • Deep familiarity with Finance and Accounting operations — P2P, O2C, and R2R processes, exception patterns, compliance controls, and the operational metrics (STP rate, first-pass match rate, exception aging) that define platform success.
  • Experience architecting RAG pipelines, vector search infrastructure, and document intelligence services for structured extraction from financial documents at scale.
  • Familiarity with financial compliance frameworks — SOX 404, IFRS, or GAAP — and the implications they have for audit trail design, data retention, and control validation in an agentic context.
  • Experience with architecture governance frameworks — Architecture Decision Records (ADRs), architecture review boards, and technical standards documentation.
  • Prior experience in a shared services, or F&A technology consulting context — understanding how finance operations teams work and what makes a platform adoptable by non-technical operations staff.
  • Contributions to open-source AI/agentic projects or published technical writing on multi-agent system design.

Skills Required

  • 10+ years software architecture and engineering experience; ≥3 years on AI/ML systems; ≥2 years hands-on with LLM-based or agentic production applications
  • Deep expertise in multi-agent system design, including agent orchestration, tool use contracts, inter-agent communication, stateful patterns, and HITL architecture (LangGraph, AutoGen, CrewAI or equivalent)
  • Proven experience architecting event-driven, distributed systems on AWS at scale (Step Functions, SQS, SNS, EventBridge, Lambda, ECS, API Gateway, DynamoDB, Aurora)
  • Solid understanding of multi-tenancy architecture patterns: tenant isolation, per-client configuration, shared service design, and data segregation
  • Experience designing for compliance and auditability in regulated environments (immutable audit trails, access control, data retention, SOX or equivalent controls)
  • Strong Python skills and familiarity with Node.js to prototype and critically review implementation code
  • Experience with MLOps and AI governance: model versioning, drift detection, evaluation pipelines, prompt management, and production monitoring for LLM services
  • Demonstrated ability to lead cross-functional engineering teams, set technical direction, and enforce architectural consistency
  • Strong communication skills to explain architectural decisions to engineering teams and non-technical client stakeholders; produce clear architecture documentation
  • Experience architecting platforms that serve multiple enterprise clients from a single codebase using configuration-driven variations
  • Ability to make and defend technology selection decisions with clear trade-off analysis (build vs buy, framework and infra choices)
  • Hands-on experience delivering agentic or LLM-based systems in finance, BPO, or shared services contexts with production deployments and operational volume
  • Deep familiarity with Finance and Accounting operations (P2P, O2C, R2R processes, exception patterns, operational metrics)
  • Experience architecting RAG pipelines, vector search infrastructure, and document intelligence services for structured extraction at scale
  • Familiarity with financial compliance frameworks (SOX 404, IFRS, GAAP) and implications for audit trail design and control validation
  • Experience with architecture governance practices (Architecture Decision Records, review boards, technical standards)
  • Prior experience in shared services or F&A technology consulting context
  • Contributions to open-source AI/agentic projects or published technical writing on multi-agent system design
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The Company
HQ: New York, NY
30,246 Employees
Year Founded: 1999

What We Do

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.

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