Client360 is one of JPMorgan Chase Commercial & Investment Bank’s strategic pillars, building the future of our business, and unifying the data fabric of all client activity. Combined with external data, Client360 leverages this unique data asset to deliver insight and enterprise rewiring at scale.
Are you passionate about Agentic AI and operational transformation? As the Agentic AI Operations Lead, you will drive the development and management of agentic AI solutions, enabling intelligent automation across Client360. You will help shape the future of Client360, enhance client engagement, and accelerate business-wide growth and transformation.
Within Data, Digital and AI, as the C360 Agentic AI Operations Lead you will be responsible for the product development and technology build of the Agentic AI workbench and integrated control environment. On establishing this platform, you will work hand-in-hand with the platform and data operations teams to pivot their day-to-day activities into agent led workflows.
Job Responsibilities
- Partners with architecture and engineering to establish the future state architecture of the Agentic AI workbench, leveraging market leading agent orchestration, evaluation and connectivity protocols to keep C360 on the cutting edge of agent-led operations.
- Manages the delivery, optimization, and integration of agentic AI operations for Client360, ensuring alignment with CIB-wide goals and organizational objectives.
- Participates in the planning, execution, and risk management of AI operations programs, including frameworks for AI deployment, monitoring, and operational efficiency.
- Supports agentic AI initiatives, from ideation and development to implementation and continuous improvement, adapting to evolving business needs and managing risks.
- Coaches and mentors junior team members on best practices in AI operations management, business analysis, stakeholder engagement, and change management, enabling effective delivery of objectives.
- Collaborates with engineering, operations, and business teams to maintain and enhance agentic AI platforms, ensuring scalability, reliability, and user-centricity.
- Helps define the user experience for Client360 agentic AI operations, focusing on process optimization, data-driven insights, and stakeholder satisfaction.
- Supports foundational business processes that enable Client360 through AI-driven solutions.
- Assists in establishing and monitoring key performance indicators, ensuring agentic AI operations deliver measurable business value and support long-term strategic goals.
- Leverages analytics and AI tools to help derive actionable insights from integrated data and third-party sources, supporting comprehensive client profiles and improved decision-making.
- Understands the needs of internal teams and anticipates future requirements, collaborating with stakeholders across Markets, Payments, Global Banking, and the Private Bank to drive consistency and adoption of agentic AI solutions.
- Utilizes agentic AI operations to deliver personalized client experiences, streamline operations, and enhance decision-making, while supporting regulatory compliance and risk management.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise delivering AI operations, business initiatives, or transformation programs.
- Strong knowledge of agentic AI systems, service delivery, business process improvement, strategic planning, and data analytics.
- Demonstrated ability to support adoption of key AI operations lifecycle activities including discovery, ideation, development, requirements definition, and value management.
- Experience supporting change within organizations and managing stakeholders across multiple functions.
- Track record of contributing to large-scale AI integration and analytics projects.
- Good understanding of AI integration techniques, data governance, regulatory compliance, and operational risk management.
- Customer-centric mindset with the ability to prioritize and deliver what clients and stakeholders need.
- Experience in working with cross-functional teams and managing stakeholders to drive AI innovation.
- Excellent problem-solving skills and strategic thinking about agentic AI operations and their impact on organizational objectives.
- Strong communication and interpersonal skills, with the ability to articulate and present complex AI concepts and insights to both technical and non-technical audiences.
- Experience with emerging technologies and best practices in AI operations, business analytics, and CRM.
Preferred qualifications, capabilities, and skills
- Experience working in a highly matrixed, complex organization.
- Experience in AI operations management, business process management, CRM systems, or related fields within a financial institution.
- Bachelor’s degree in Business, Data Science, Computer Science, or a related field; advanced degree preferred.
- Experience in ensuring customers and stakeholders are engaged and positive about the AI solutions delivered.
Skills Required
- 5+ years experience delivering AI operations, business initiatives, or transformation programs
- Strong knowledge of agentic AI systems, service delivery, and agent orchestration
- Business process improvement and strategic planning experience
- Experience with data analytics and deriving actionable insights
- Ability to support AI operations lifecycle: discovery, ideation, development, requirements definition, value management
- Experience managing organizational change and cross-functional stakeholder engagement
- Track record contributing to large-scale AI integration and analytics projects
- Understanding of AI integration techniques, data governance, regulatory compliance, and operational risk management
- Customer-centric mindset and ability to prioritize stakeholder needs
- Strong communication, interpersonal, problem-solving, and strategic thinking skills
- Experience with emerging technologies and best practices in AI operations, business analytics, and CRM
- Experience working in a highly matrixed, complex organization
- Experience in AI operations management, business process management, CRM systems, or related fields within a financial institution
- Bachelor's degree in Business, Data Science, Computer Science, or related field; advanced degree preferred
- Experience ensuring customers and stakeholders are engaged and positive about AI solutions delivered
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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