Join DATAMARK, as a Technical Support Agent!
Are you passionate about technology and helping others? We are seeking a dedicated Technical Support Agent to become a vital part of our team. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring that their needs are met promptly and efficiently.
Your primary responsibilities will include troubleshooting software and hardware issues, guiding users through step-by-step solutions, and documenting technical processes. You will play a key role in maintaining high customer satisfaction by providing clear communication and effective problem resolution.
Key Responsibilities:
- Troubleshoot and resolve technical issues related to software, hardware, and networking.
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
- Guide users through the installation and configuration of software or hardware solutions.
- Document ongoing issues and resolutions in our ticketing system to track progress.
- Work collaboratively with other team members to share insights and solutions.
- Stay updated on the latest technology trends and product information.
If you're ready to leverage your technical skills and contribute to a dynamic team, we encourage you to apply!
Requirements
- Associates degree in Computer Science or related discipline with computer classes. Equivalent experience may be considered in lieu of formal education.
- Minimum of two (2) year of programming experience in and strong knowledge of one or more of the following technologies: SQL Database, Read system log files, PHP, Sharepoint.
- Demonstrated analytical skills with the ability to problem-solve with customers by listening, understanding and responding to the needs of the customer.
- Knowledgeable about Help Desk activities, including define, implement and monitor escalation process.
- Customer relationship skills in a call center environment and the ability to collaborate with all business units.
- Strong analytical skills and demonstrated ability to develop solutions and alternatives that meet business goals.
- Effective verbal and written communication skills with the ability to listen and communicate with technical and non-technical clients.
- Bilingual (Spanish/English C1).
Benefits
- All legal benefits
- Life Insurance
- Savings fund
- Paid Training
Top Skills
What We Do
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India.
Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics.
Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.
