At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a motivated and service-oriented Customer Service Representative to join our Customer Experience team.
In this role, you will be responsible for addressing our customers' needs according to global strategies and standards, ensuring an extraordinary service experience from start to finish. You will be the bridge between our customers' physical and digital worlds, helping them navigate our services with ease and confidence.
Manage internal and external customer inquiries by efficiently administering cases through the Salesforce Customer Relationship Management Service Cloud platform to ensure timely and professional resolution of all service requests.
Collaborate with cross-functional business areas to prioritize and resolve customer claims and incidents with a high sense of urgency and full traceability.
Train and guide customers remotely on Iron Mountain service interactions and new technologies to drive high levels of service adoption and customer satisfaction.
2+ years of experience in customer service, client support, or contact center environments.
Strong knowledge of Customer Relationship Management (CRM) tools and a high level of proficiency in office productivity software.
Proven ability in advanced verbal and written English communication (Level B2+ or higher) and the capacity to analyze complex customer journeys under pressure.
High School Diploma (Academic Bachelor) with a preference for additional training in process improvement or management.
Competitive compensation and total rewards packages designed to support your career, family, and financial wellbeing.
Flexible work options and a supportive environment where your authentic voice is valued.
Comprehensive health and wellness plans within a global organization.
Opportunities for continuous learning and professional growth, connecting you with 26,000 teammates across 52 countries.
Top Skills
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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