Agency Securities Finance Operations - Client Operations - Associate

Job Description
Join our dynamic team in Agency Securities Finance (ASF), a global leader in securities finance. We provide top-tier equity and fixed income securities to broker-dealers, empowering their trading strategies. With five trading desks worldwide, JPMC offers 24-hour service across 37 markets. Elevate your career with us and make an impact in the fast-paced world of securities finance!
As an Associate in the Agency Securities Finance Operations team, you will be responsible for providing regional operational support for our Discretionary Securities Lending business. Your role will involve building robust client relationships to ensure consistent service quality and improvements. Additionally, you will be responsible for establishing and maintaining a network of partners through our Commercial & Investment Bank to foster client-centricity and overall service quality. Our Asia Pacific (APAC) client base spans across all facets of their securities lending programs.
Job Responsibilities

• Manage Agency Securities Finance Clients
• Represent the Client within JPMorgan to ensure that business is well aligned to deliver to Client's specific program parameters and reporting requirements.
• Represent JPMorgan agency lending's service delivery to the client.
• Act as primary entry point for client on day-to-day questions, concerns and requests.
• Promote escalation of client service delivery issues to all relevant internal JPMorgan parties to ensure proper focus and timely resolution.
• Participate in regular internal wider non lending specific JPM client virtual team or health check meetings as required on an ad hoc basis.
• Work directly with Securities Lending (SL) Onboarding for all incremental on-boarding and off-boarding, ensuring key tasks such as VPR entitlements, synopsis updates and instructions to database are timely and accurate.
• Lead (in partnership with VPR trainer) client training sessions on site and online related to JPMorgan Access, providing clients with the navigation skills to retrieve relevant data while promoting full self-service.
• Produce Client Performance decks, including but not limited to: executive summary, commentary, charts and graphs, Markit and other performance benchmarking data, additional performance slides as necessary and final production.
• Prepare client reporting to make sure in line with client deliverables/expectations

Required qualifications, capabilities, and skills

• Sound knowledge of Global Financial Markets
• Minimum 5 years of client facing experience
• Proven track record in a busy / dynamic operations environment with an ability to work under pressure and to strict deadlines
• Good understanding of Microsoft Excel
• Understanding of the workflows of a custodian
• A strong controls focus
• Business level Japanese language capability both verbal and in writing

Preferred qualifications, capabilities, and skills

• Experience in Securities Lending, Collateral Management, Settlements or Trade Support/Middle Office roles beneficial
• Bachelor degree or above preferred
• Exposure to digital tools such as Alteryx, Xceptor, Tableau and Python beneficial

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.