Smartly is seeking an enthusiastic and detail-oriented Agency Onboarding Manager to join our dynamic Onboarding team in EMEA.
As an Agency Onboarding Manager, you will play a crucial role in assisting our newly-signed agency customers with the onboarding process, ensuring a seamless and successful transition to the Smartly platform.
You will build out key relationships with ‘champions’ within the agency world to open up new opportunities.
Your responsibilities will involve working closely with Sales and Customer Success teams to deliver optimal onboarding plans and solutions tailored to our key customers.
As an Agency Onboarding Manager at Smartly, you will...- Be a subject matter expert on Smartly's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs.
- Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives.
- Take ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with Smartly.
- Set up campaign drafts and reports for new customers to familiarize them with our tool, ensuring a smooth and efficient campaign setup process.
- Tailor the onboarding journey for each agency group and end customer, understanding specific challenges and finding solutions within the Smartly tool to drive product adoption and address any gaps.
- Collaborate with relevant teams to qualify each case and ensure all sales commitments are successfully delivered, fostering a culture where a deal is not considered closed until the customer is successfully onboarded.
- Create visually appealing and effective decks using Google Slides to communicate onboarding plans, training sessions, and account strategies to customers.
- 5+ years of experience within digital performance media.
- Experience within large agencies, navigating the organisation, understanding dynamics, systems and the customer relationships.
- Good understanding of digital marketing ecosystem; ideally with experience in social (Meta, Pinterest, Snapchat, TikTok) & Programmatic/Google Advertising platforms.
- Proficiency in creating visually appealing and impactful presentations with ability to present to all levels within an organization.
- Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.
- Ability to explain complex concepts clearly and translate data into insights.
- Detail-oriented and highly organized, with strong project management skills.
- Problem-solving mindset and ability to navigate complex situations.
- Ability to thrive in a fast-paced and collaborative team environment.
- Ability to onboard multiple agency customers at once, allowing for multiple activations within an agency team.
- Ability to work in the London office at least 3 days a week (hybrid) as well as willingness to travel for customer onboarding & training sessions across EMEA as required.
#LI-Hybrid #LI-SL
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
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What We Do
We solve for advertising campaign and creative complexities - both key elements to the time/money savings and performance that brands, agencies and businesses seek. Our unified platform combines media, creative, and intelligence, offering end-to-end workflows powered by AI across the open and closed web. With over 700 brands and advertisers, we've proven that dynamic and personalized creative makes advertising impactful. We are on a mission to transform the advertising experience for brands and their consumers. ⚡️
Why Work With Us
As a fast-paced growth company, we offer opportunities to maximize learning and amplify impact. Our culture and values have always been the secret sauce of our growth. They define how we aspire to build our adtech product, whom we hire and reward, and how we work towards a shared vision. Join us in moving advertising forward.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are a hybrid workplace where Smartlies have the flexibility of hybrid work combining office and work from home. We also offer programs for short-term remote work globally.
