Business Partners Performance and Management
- Attend incoming calls from Business Partners relating to targets, system defects issues, performance and others
- Attend complaints/enquiries from business partners or internal parties within the stipulated timeline
- To ensure monthly target is given to all Business Partner and performance is evaluated via monthly report card and exercise the Performance Improvement Plan (PIP) on timely basis.
- Undertake other duties assigned by Management from time to time
- Involvement in the empanelment and termination of Business Partners
- To consistently check on the assignment, abort, adnormality in Business Partner systems on accounts assigned (JURIS)
People Management
- Liaise with Team Manager on customer’s and Business Partners’ issues
- Liaise with other relevant departments or teams on daily reporting (if any)
- Liasie with other Departments (Group Compliance, Group Procurement and etc)
Regulatory Compliance
- Ensure satisfactory rating on all audit reviews.
- Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc.
- Highlight suspicious and new account behavior to Team Manager to mitigate fraud.
Close involvement with SCR Compliance on all Business Partners guidelines, process and compliance matters.
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What We Do
CIMB Group is a leading ASEAN universal bank, one of the largest Asian investment banks and one of the world's largest Islamic banks. We are headquartered in Kuala Lumpur, Malaysia and offer consumer banking, commercial banking, wholesale banking, Islamic banking, and asset management products and services. As the fifth largest banking group in ASEAN, we have over 36,000 staff in 16 locations across ASEAN, Asia and beyond. CIMB Bank and CIMB Islamic Bank are members of PIDM.
