Agency Growth and Scale Up Program Manager

Manage the entire 'hire, hit, and pay' lifecycle for agency-financed programs. This includes overseeing the systems and processes that guide candidates from their signed offer through first-sale activation ('hit') to the timely disbursement of allowances upon meeting performance metrics

Position Responsibilities:

Hire system management

• Configure and maintain the Hire module: ATS-HRIS interface, user roles, permissions and integrations.
• Validate all new-hire data (personal details, banking info, tax forms) for accuracy before activation.

Hit (Activation) Monitoring

• Track rookie “First Sale” and “Active Producer” milestones in the system.
• Generate performance-driven alerts when activation TAT or production thresholds are at risk.

Pay and allowances management

• Oversee the Pay module: salary configurations, allowance entitlements and periodic disbursements.

Salary analysis and offer completion

• Conduct market benchmarking to set competitive salary ranges and allowance packages.
• Draft and issue offer letters—ensuring alignment to approved compensation and start-date details.

Reporting and compliance

• Produce real-time dashboards on hire, hit and pay metrics: time-to-offer, activation rate, payroll accuracy and allowance timeliness.
• Ensure all processes comply with labor regulations, tax requirements and company policies.

Continuous improvement and automation

• Identify bottlenecks across the Hire→Hit→Pay flow; propose system enhancements or workflow automations.

Required Qualifications:

• Bachelor’s degree in business, Finance, HR or related field.
• 3–5 years in HR operations, onboarding/activation programs or payroll/payables roles.
• Hands-on with hire-to-pay or similar systems; experience tracking performance metrics a plus.
• Technical Skills: Strong Excel; familiarity with Power BI or dashboard tools; quick learner of new platforms.
• Regulatory Knowledge: Solid understanding of PH labor law, tax withholding and statutory allowances.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].