Agency Financial Operations Director

Posted Yesterday
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New York City, NY, USA
In-Office
177K-294K Annually
Senior level
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
We’re in relentless pursuit of breakthroughs that change patients’ lives.
The Role
Leads complex commercial operations projects, service delivery models, governance, resource allocation, and compliant customer engagement programs for pharmaceutical products. Advises business units and commercial leaders, develops portfolio strategies, oversees end-to-end processes, and drives innovation, reporting, and improved product-launch outcomes. Requires strong financial, analytical, leadership, communication, project-management, and pharmaceutical-industry expertise.
Summary Generated by Built In
Use Your Power for Purpose
As the Director of Business Operations within our Commercial division, you will play a pivotal role in revolutionizing the way we launch our products, ensuring they reach patients' hands more rapidly and with greater impact. Your work will directly contribute to improving patients' lives, making a tangible difference in the healthcare landscape.
What You Will Achieve
In this role, you will:
  • Develop and lead/co-lead highly complex projects, creating mid-term plans that impact results and foster innovation
  • Leverage relationships to meet the needs of various business units, serving as an advisor and acting independently on self-initiated projects
  • Review work for effectiveness, evaluate contributions based on business impact, and review colleagues' work
  • Execute commercial operational services for identified markets, working with region leads to define and update the scope and service areas
  • Establish and improve service delivery models, manage business demand, and prioritize resources and budget allocation
  • Enable compliant processes for commercial operations, serving as the single point of contact for Commercial Leaders and Cross Functional Groups
  • Develop strategies for a portfolio of products and projects, fostering a culture of innovation and better outcomes for patients
  • Oversee end-to-end processes, services, governance, and strategies for global Customer Engagement Programs, ensuring compliance and proper reporting

Here Is What You Need (Minimum Requirements)
  • Bachelor's Degree with 8+ years of relevant experience
  • High business acumen and strategic thinking capabilities
  • Proficiency in managing complex projects and processes
  • Strong financial and analytical skills for effective problem-solving
  • Broad understanding of the pharmaceutical industry and healthcare environment
  • Ability to quickly learn new systems and processes
  • Excellent communication and influencing skills

Bonus Points If You Have (Preferred Requirements)
  • Master's degree with relevant pharmaceutical industry experience
  • Experience in provider-facing key account management
  • Strong drive for implementation
  • Ability to manage key accounts effectively
  • Excellent leadership and team management skills
  • Strong interpersonal and relationship-building skills
  • Ability to foster a culture of innovation and continuous improvement
  • Experience using common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem solving and enhance productivity. Demonstrated curiosity for exploring how these tools can improve outcomes and understanding of responsible AI practices, including risk management and ethical use

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Additional Job Information:
Last Date to Apply: September 24, 2026
Work Location Assignment: On Premise
The annual base salary for this position ranges from $176,600.00 to $294,300.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email [email protected] . This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .
Mkt & Sales/Commercial Bus

Skills Required

  • Bachelor's degree
  • 8+ years of relevant experience
  • High business acumen and strategic thinking capabilities
  • Experience managing complex projects and processes
  • Strong financial and analytical skills
  • Broad understanding of the pharmaceutical industry and healthcare environment
  • Ability to quickly learn new systems and processes
  • Excellent communication and influencing skills
  • Master's degree with relevant pharmaceutical industry experience
  • Experience in provider-facing key account management
  • Strong drive for implementation
  • Ability to manage key accounts effectively
  • Excellent leadership and team management skills
  • Strong interpersonal and relationship-building skills
  • Ability to foster innovation and continuous improvement
  • Experience using generative AI tools such as ChatGPT or Microsoft Copilot, including responsible AI practices
  • Permanent authorization to work in the United States

What the Team is Saying

Daniel
Anna
Esteban
Pfizer

Pfizer Compensation & Benefits Highlights

  • Healthcare Strength Health coverage is described as comprehensive, spanning medical, dental, vision, and robust mental‑health benefits, with eligible Pfizer medications available at no cost in U.S. plans. Family‑building support and transgender‑inclusive care are explicitly included, alongside wellbeing resources such as a reimbursement wallet and telehealth options.
  • Retirement Support Retirement programs feature a 401(k) with company matching plus an additional Retirement Savings Contribution, complemented by company‑subsidized life, short‑term disability, and long‑term disability insurance. Materials also reference subsidized retiree medical coverage for eligible groups.
  • Leave & Time Off Breadth Paid vacation, holidays, personal days, and paid parental and caregiver leave are consistently highlighted in current U.S. summaries and job postings. Options like buying extra vacation days and transition‑back support strengthen the time‑off offering.

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The Company
HQ: New York, NY
121,990 Employees
Year Founded: 1848

What We Do

Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.

Why Work With Us

We are the inventors, the problem solvers, the big thinkers — those who surmount any hurdle to deliver breakthrough medicines to the people who are counting on them the most.

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Pfizer Offices

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Employees engage in a combination of remote and on-site work.

Typical time on-site: 2.5 days a week
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