Agency Engagement Specialist
CarePortal
Organizational ProfileCarePortal is Care-Sharing technology that drives action for local kids and families in crisis. We believe that through the Church and Community, there can be More Than Enough care for every child, through the power of Care-Sharing and the love of Jesus. Our goal is to scale meaningful connections through the local church, making a lasting impact on the lives of everyone involved. We mobilize robust Care-Sharing Networks and lead with Courage, Humility, and Excellence.
We do this through the local Church and in collaboration with child-serving organizations, businesses, and people who care—that’s where you come in.
Position SummaryThe Agency Engagement Specialist is responsible for managing a portfolio of agencies to ensure they remain active, supported, and effective in submitting requests that connect children and families to care.This role serves as the primary day-to-day contact for agencies following onboarding, providing ongoing support to increase usage, improve request quality, and strengthen outcomes.Success in this role is defined by consistent submission activity, improved request quality, and increased connection between agencies and the community. Network health metrics, scorecards and KPIs will be utilized to help gauge performance, however, success in this role will be measured across all of the responsibilities listed below.Your Responsibilities Include:Portfolio Management
- Manage a defined portfolio of agencies, providing consistent communication and support
- Monitor submission activity and proactively engage agencies to increase usage
- Reinforce behaviors that lead to strong request quality and engagement
Agency Support
- Maintain strong, trust-based relationships through ongoing communication
- Serve as the primary point of contact for questions, guidance, and support
- Resolve most customer issues directly in a timely and effective manner
- Coordinate with Platform Support for more technical issues when needed
Increased Engagement Rate
- Monitor submission metrics and identify opportunities to increase activity
- Support agencies in improving request quality and approval rates
- Reinforce practices that lead to stronger community response
Process Consistency & Improvement
- Follow established engagement processes and standards
- Provide feedback to improve engagement tools and playbooks content
- Support efforts to increase efficiency and scalability in engagement
Coordination & Alignment
- Receive agencies from Onboarding following first activity
- Maintain awareness of Network Development activity within assigned markets
- Ensure accurate tracking of communication and activity in CRM
- Support ecosystem balance through participation in Network Leader facilitated strategy meetings to identify, discuss and solve issues and opportunities.
Request Monitoring & Response Activation
- Monitor unmet requests within assigned portfolio and take proactive action to increase responses
- Engage churches to encourage timely response and coordinate with agencies to review and accept responses
- Collaborate with other Engagement Specialists to support shared outcomes across markets
- Engage Network Leaders when local support is needed to help move requests toward completion
- Strong communication and relationship management skills
- Ability to manage a portfolio of customers and prioritize effectively
- High attention to detail and follow-through
- Comfort with virtual communication and customer support tools
- Ability to balance responsiveness with efficiency
- Experience with CRM systems and tracking customer interactions preferred
- Understanding of agencies, caseworkers, and the social services system
- Passion for CarePortal’s mission and commitment to Courage, Humility, and Excellence
The above description is not intended to be comprehensive, but rather a focused list of priorities. Success provides the opportunity to not only build a career but also bring much-needed support and care to local children and families in crisis across the United States. Successful candidates, like all CarePortal, LLC employees, are expected to live and work consistent with CarePortal’s vision, mission, and values.
CarePortal, LLC, a subsidiary of the nonprofit organization The Global Orphan Project (GO Project), is Care-Sharing technology that drives action for local kids and families in crisis.
This platform, which brings Christian churches to the point of care for each request made on behalf of children and families, can be used to connect a diverse network of churches, child-serving agencies, businesses, and individuals who care. Learn more at www.careportal.org.
CarePortal, LLC offers a competitive benefits package for full-time positions (30+ hours per week) including health, dental, vision and employer paid life insurance, retirement savings and generous PTO plan and a highly competitive, market-indexed compensation when compared to similar non-profit roles. Compensation is commensurate with relevant skills and experience.
The Global Orphan Project is a 501c3 nonprofit located at 3161 Wyandotte, Kansas City, MO 64111.
CarePortal LLC associates are at-will employees.
www.goproject.org www.careportal.org
Skills Required
- Strong communication and relationship management skills
- Ability to manage a customer portfolio and prioritize effectively
- High attention to detail and follow-through
- Comfort with virtual communication and customer support tools
- Ability to balance responsiveness with efficiency
- Experience with CRM systems and tracking customer interactions
- Understanding of agencies, caseworkers, and the social services system
- Passion for CarePortal's mission and commitment to Courage, Humility, and Excellence
What We Do
The GO Project is a non-profit organization that helps New York City public school students thrive in the earliest stages of their education through year-round academic, social-emotional, and family support. Students who are behind grade level in literacy and/or math can enroll in GO during K-2nd grades and are able to participate in our high-quality academic intervention and social-emotional and family support year-round through 8th grade.
