Job Description:
Old Republic Title is seeking a detail-oriented and customer-focused Agency Administrator to support our agency operations in Virginia. This position serves as a key resource for agency partners, attorneys, and internal teams by assisting with agency onboarding, compliance updates, reporting, remittances, and day-to-day operational support. The ideal candidate will possess strong organizational skills, excellent customer service abilities, and the capacity to manage multiple priorities in a fast-paced environment while representing Old Republic Title with professionalism and consistency.
Location: Onsite at our Manassas, VA location, with opportunity for a hybrid schedule after a probationary period. Monday - Friday | 8:30 AM - 5:00 PM
Key Responsibilities
Agency Administration & Support
- Coordinate new agency set-ups and agency terminations.
- Process appointments and maintain associated records.
- Process approvals and additions of Approved Attorneys for CPLs (Closing Protection Letters).
- Maintain and update the Agency Database (ADB), including:
- Address and phone number changes
- Contact updates and distribution lists
- Agent Errors & Omissions (E&O) policy updates
- Review, process and maintain agency-related forms, records, and documentation.
- Respond to agency inquiries regarding Old Republic Title systems, services, and procedures or route requests to the appropriate department.
- Process credit and background report requests for agency representatives.
Remittance Processing
- Process agent remittance reports accurately and timely.
- Handle title insurance rate calculation questions and provide guidance as needed.
- Prepare premiums and policies for entry into the ADB system.
- Assist with booking and balancing revenue records.
- Support policy remittance processes using company systems and applications.
- Create and maintain spreadsheets and reports related to agency operations.
Communication & Customer Service
- Serve as a professional and responsive point of contact for agency partners.
- Communicate effectively with agents, attorneys, management, and internal departments.
- Represent Old Republic Title in a professional and positive manner at all times.
Team Responsibilities
The Agency Administration team serves as the primary resource for:
- Agency set-ups and terminations
- Agency appointments and officer validations
- Agent E&O policy management
- Approved Attorney processing and maintenance
- Background and credit report requests
- Marketing Cloud communications and notifications
- General agency updates and database maintenance
- Remittance report processing
- Rate calculation support and guidance
Qualifications
- Administrative, title insurance, banking, mortgage, legal, or related industry experience preferred.
- Strong attention to detail and organizational skills.
- Ability to manage multiple projects and deadlines simultaneously.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Ability to learn and effectively utilize proprietary company systems and applications.
- Strong customer service mindset and problem-solving abilities.
Success Factors
- Professional, positive, and dependable work ethic.
- Ability to work independently while collaborating with cross-functional teams.
- Strong interpersonal skills and ability to build productive working relationships.
- Consistent attendance and reliability.
- Willingness to take on additional responsibilities as business needs require.
#LI-MO1
The estimated pay range stated represents the typical pay range for this position or similarly employed employees or employees performing substantially similar work. Factors which may be used to determine the actual pay rate may include, but are not limited to, education, training or experience; seniority; merit and work performance; quantity or quality of production; regional differences in compensation; differences in local minimum wages, or ability and effort.
Position's Pay Range:
$28.21 - $30.77 an hour.Benefits may include:
Comprehensive medical, prescriptions, dental and vision plans
401(k) plan with a discretionary company match
Shareholder Purchase and Reinvestment Plan
Basic life and accidental death and dismemberment insurance premium paid by the company
Voluntary supplemental life insurance for employees, spouses and dependent children
Fertility and Family Building Benefits
Paid Disability benefits
Paid time off programs
11 Company paid holidays per year
Flexible spending account
Health savings account (available to High Deductible Health Plan participants only)
Employee Assistance Program
Educational Assistance Program
Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
Transportation benefit plan for mass transit, parking and vanpool, in several markets
Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.
For California applicants, please click the following link to view our CCPA Applicant NoticeOld Republic Title is an Equal Opportunity Employer
Skills Required
- Administrative, operations, title insurance, banking, mortgage, legal, or related industry experience
- Strong attention to detail and organizational skills
- Ability to manage multiple projects and deadlines simultaneously
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office Suite, particularly Excel
- Ability to learn and effectively utilize proprietary company systems and applications
- Strong customer service mindset and problem-solving abilities
- Consistent attendance and reliability
- Professional, positive, and dependable work ethic
- Ability to work independently while collaborating with cross-functional teams
- Willingness to take on additional responsibilities as business needs require
Old Republic Title Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Old Republic Title Insurance Group and has not been reviewed or approved by Old Republic Title Insurance Group.
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Retirement Support — The package includes a 401(k) Savings and Profit‑Sharing Plan with employer contributions and a structure that can include a non‑elective contribution and match. The design includes ongoing enhancements and immediate eligibility, signaling sustained investment in retirement benefits.
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Equity Value & Accessibility — A shareholder/employee stock purchase and reinvestment plan offers accessible company equity alongside retirement savings. This equity component is positioned as a differentiator versus many peers.
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Healthcare Strength — Comprehensive medical, dental, and vision plans are complemented by telehealth, disease‑management and musculoskeletal programs, and an EAP. Feedback suggests some perceive healthcare cost/coverage favorably and note added family‑building support such as fertility benefits.
Old Republic Title Insurance Group Insights
What We Do
Old Republic Title is one of the largest title insurance groups* in the United States. We operate through a national network of Company-owned offices, affiliates, authorized agents and approved attorneys, which allows us to service our customers in both large and small markets across the country. *Members of the Group are: Old Republic National Title Insurance Company and American Guaranty Title Insurance Company. OUR MISSION Our Mission is to provide quality insurance security and related services to businesses, individuals and public institutions, and be a dependable long-term steward of the trust that policyholders and other important stakeholders place in us.
