Agency Account Manager

About Index Exchange:

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.

We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

Index Exchange is seeking an Account Manager to join our EMEA team, based in Germany! In this role you will support programmatic agencies and marketers who leverage Index Exchange’s technology through our Demand Side Platform integrations. You will be crucial to maintaining existing relationships and fostering deeper partnerships while collaborating with business development leads in an effort to grow new accounts and evangelise the Index Exchange brand in-market.

What We’re Looking For:

• Strategic: Index values partnerships and providing strategic insights to the agencies and marketers who leverage our exchange. In this role, you will be responsible for not only day-to-day account management and operations, but also to provide insights and recommendations to our external stakeholders around the programmatic ecosystem as a whole.
• Collaborative: In order to retain and grow our agency accounts, you will work cross-functionally with sales, analytics, technical, and publisher account teams to become a subject matter expert on the Index Platform in an effort to drive performance and growth of our partners.
• Communicative: You will be working with a number of clients at any given time and expected to communicate effectively, and often, both internally and externally. This is a highly visible, client-facing role where building trusted relationships with agencies and marketers is essential to success.

Here’s What You’ll be Doing:

• In your role as Deal Operations and Account Manager, you will become the day-to-day contact for existing agency and brand marketer partners throughout the Germany and Central Eastern Europe region, delivering exceptional service and utilising expertise of the Index platform.  
• You will be responsible for supporting the deal lifecycle from discovery with our agency partners through inventory recommendation, deal setup and implementation, and deal optimization, alongside partnering with Business Development to support new business efforts and identify ways to grow current accounts.
• You will provide proactive insights and recommendations to customers to help them solve problems through a data-centric approach.  This will encompass campaign and deal optimization efforts, maximizing Index demand sourced revenue and increasing client campaign efficiencies. 

Here's What You Need:

• Min 2-3 years of media experience; 1+ years client facing experience, with an understanding of the programmatic advertising landscape (SSP, DSP, agency, publishers, etc.).
• Basic familiarity with programmatic deals either from the buyer and/or publisher perspective. 
• Effective time management skills - ability to prioritise and meet deadlines in a fast-paced environment. 
• Excellent communication skills - ability to be clear and concise when presenting internally and externally, organised, and detail oriented.
• Strong collaboration skills and can-do attitude as you will work with many internal teams.
• Well organized, self-starter, and detail oriented.
• Effective time management skills - ability to prioritize and meet deadlines in a fast-paced environment. 
• Sales or account management experience is an advantage, but not necessarily mandatory.  

Why You’ll Love Working Here:

• Comprehensive health, dental, and vision plans for you and your dependents  
• Paid time off, health days, and personal obligation days plus flexible work schedules  
• Equity packages  
• Generous parental leave available to birthing, non-birthing, and adoptive parents  
• Annual well-being allowance plus fitness discounts and group wellness activities    
• Commuter benefits and discounts, where available  
• Employee assistance program  
• Mental health first aid program that provides an in-the-moment point of contact and reassurance  
• One day of volunteer time off per year and a donation-matching program  
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse, equitable, and inclusive environment – learn more here 

Notification

Index Exchange is aware that there have been recent scams directed toward candidates regarding job interviews and offers.

Please be vigilant and do not accept interview requests, job offers, or other hiring-related documents from anyone other than our dedicated recruitment team, from the domain of @indexexchange.com. Our interview process consists of several steps, including phone screens and video interviews. We do not conduct interviews via an email questionnaire or request money at any point in the process.

We remain dedicated to resolving this matter and we appreciate your support.

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us. 

If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Index Everywhere, Index Anywhere

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.

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