- Responsible for overseeing the day– to – day activities related to credit card operations and ensure all customers’ requests are fulfilled efficiently.
- Handle staff queries & client’s complaints in adequate proper time manner.
- Manage a team and ensure all Financial & non-financial requests processed correctly and email handled.
Maintenance requests, financial & non-financial batches uploaded before cut-off time, credit card limit amendments and loyalty requests are completed within the specified TAT and as per the terms & conditions specified in the Service Level Agreements with the client banks/financial institutions.
ResponsibilitiesProcessing
- Assign daily requests within specified time frame considering the volume versus touch team for officers to ensure optimum utilization of the resources.
- Manage a team professionally and handle their queries promptly.
- Handle emails queries in a professional time and a manner.
- Ensure all the assigned requests through varies channel assigned and processed before cut-off time.
- Validate customers’ requests accurately and ensure requests are resolved on time to avoid escalation.
- Identify the risk of financial and non-financial activities and their impact in order to set precautious plan to prevent any mistake from happening
- Verify Officers’ work sheets to ensure that there is no mis-outs.
- Revie MIS tracker in addition to rejection tracker regularly.
- Monitor staff performance and provide performance appraisal monthly based on error tracker to enable smooth performance review discussions.Adherence to set policies and procedures
- Detect all internal errors on time and ensure timely escalation to the reporting manager to avoid any financial impact or breach of service level agreement with client banks/institutions.
- Timely escalation of potential or current audit risk to the reporting manager to ensure there are audit observations or financial loss.
- Control & monitor to ensure that there are no actions from the team which would lead to breach of confidentiality agreements with client banks/institutions.
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Compliance
- Verify the daily MIS updated by the team to ensure accuracy to avoid any mismatch in the unit capacity plan.
- Ensure compliance to all operating policies and laid down procedures so that there are no actions which would lead to breach of service level confidentiality agreements with clients.
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Ensure strict adherence to office discipline, etiquettes, admin rules, HR policies and regulations to avoid any observations from the superiors.
- Performance Measures:
- SLA breaches (Internal/External).
- Client feedback.
- Financial loss.
- Audit observations.
- Team’s awareness on processes.
- Smooth performance review and discussions
- Education: Bachelor’s degree from a reputable recognized university, preferably faculty of Commerce & Information System
- Good MS Office skills (Word & Excel)
- Very Good English communication skills (reading & writing)
Experience:
- 3-4 years in banking sector, Fintech, e-payments, digital financial solution or any relevant sector.
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2-3 years experience in leadership or managerial role which is relevant to the position.
Knowledge/Skills:
- Technical skills: card management system
- Leadership skills: Ability to guide, coach communicate and manage team effectively
- Communication skills: Handle clients’ meeting, staff training and management discussion.
- Mentor the respective team members wherever required to mitigate any potential knowledge gap.
- Problem solving: Ability to handle clients or staff complaints professionally with valid & legal solution
- Banking Knowledge: Aware of banking department and their function
- Adaptability: Capable of handling Adhoc activities and deliver them before deadline with available resources.
Flexibility to work during public holiday and weekends if required.
Skills Required
- Bachelor's degree
- Bachelor's degree in Commerce or Information Systems (preferred)
- Good MS Office skills (Word and Excel)
- Very good English communication skills (reading and writing)
- 3-4 years experience in banking, fintech, e-payments or related sector
- 2-3 years experience in a leadership or managerial role
- Experience with card management system
- Team management, coaching and performance monitoring skills
- Experience managing SLAs, MIS trackers and rejection/error trackers
- Knowledge of banking department functions and related processes
- Ability to handle client complaints and escalations professionally
- Awareness of compliance, audit processes and confidentiality requirements
- Flexibility to work public holidays and weekends if required
Network International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Network International and has not been reviewed or approved by Network International.
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Strong & Reliable Incentives — Pay is considered decent in some roles and is often paired with bonuses. Phrases like 'salary plus bonuses' indicate variable pay is a meaningful component for certain positions.
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Healthcare Strength — Medical coverage extends to employees, spouses, and up to three children, alongside life insurance. This breadth signals a robust healthcare baseline for the region.
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Retirement Support — Retirement and termination benefits align with UAE/GCC norms, including pension contributions for nationals and end‑of‑service gratuity for expatriates. Such provisions indicate structured, region‑appropriate retirement support.
Network International Insights
What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
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