The Role
The After Sales Workshop Manager will lead and optimize the workshop for aftersales operations, focusing on revenue growth, customer retention, and operational excellence while ensuring technical compliance and team accountability.
Summary Generated by Built In
Job Summary:
CIG Motors is building one of Africa’s fastest-growing automotive and mobility ecosystems across vehicle
sales, dealership operations, EV mobility, financing, fleet systems, logistics, aftersales, and commercial
partnerships.
The After Sales Workshop Manager – Victoria Island will lead and transform the Victoria Island workshop
into a flagship, high-performance, revenue-generating aftersales operation delivering exceptional customer
experience, operational excellence, technical quality, and execution discipline.
This role requires a commercially minded operational leader with strong technical expertise, aggressive
execution capability, and an ownership mentality capable of driving workshop productivity, customer
retention, revenue growth, profitability, and team accountability at the highest standards.
The successful candidate must possess the leadership presence, operational discipline, technical
competence, and commercial drive required to build a world-class aftersales operation aligned with CIG
Motors’ long-term growth ambitions.
Key Responsibilities:
Core Mandate
Lead and scale the Victoria Island workshop into a disciplined, customer-focused, operationally excellent,
and commercially aggressive flagship aftersales centre.
This includes:
-
Workshop operations leadership
- Aftersales revenue growth
- Customer retention
- Workshop profitability
- Technical and diagnostic oversight
- Team leadership and accountability
- Workshop productivity
- Turnaround time optimisation
- Customer experience management
- Parts and inventory coordination
-
Warranty recovery optimisation
- Operational reporting and governance
- Service quality control
- Technician performance management
- Workflow optimisation
- Operational efficiency
Critical Must-Haves:
1. Builder’s Mentality & Ownership Mindset: This role requires a leader capable of building a high-performance workshop operation with strong
accountability and execution discipline.
The ideal candidate:
- Takes full ownership of workshop performance
- Executes aggressively and with urgency
- Solves operational problems proactively
- Builds systems and operational structures
- Thrives under pressure
- Drives accountability at all levels
- Operates with strong commercial awareness
- Maintains high execution standards daily
- Understands customer retention and service profitability
2. Strong Operational & Technical Leadership: The candidate must understand both the technical and operational realities of modern automotive
aftersales management.
This includes:
- Workshop operations
- Diagnostics and repairs
- OEM compliance
- Service quality control
- Technician productivity
- Workflow management
- Customer service operations
- Warranty processes
- Inventory coordination
- Parts management
- Operational reporting
- Aftersales profitability
- Technical team leadership
- Workshop systems optimisation
3. High-Level Execution Capacity: This role demands a disciplined operator capable of executing at world-class standards consistently.
The successful candidate must:
- Drive measurable workshop growth
- Improve workshop efficiency
- Reduce turnaround time
- Improve customer satisfaction
- Build scalable workshop systems
- Strengthen accountability structures
- Lead multiple operational priorities simultaneously
- Improve operational discipline across teams
- Deliver measurable monthly and quarterly performance targets.
Workshop Operations Leadership
- Lead all daily workshop operations with strong execution discipline and operational control.
- Drive workshop productivity, efficiency, turnaround time, and service quality to world-class standards.
- Ensure strict adherence to OEM standards, diagnostics procedures, repair quality, and technical compliance.
- Implement systems that improve workflow management, technician productivity, and customer delivery timelines.
- Drive a zero-tolerance culture for operational inefficiency, delayed repairs, poor workmanship, and customer dissatisfaction.
- Improve workshop utilisation and operational output consistently.
Revenue Growth & Commercial Performance
- Drive aggressive revenue growth across servicing, diagnostics, repairs, maintenance, and parts sales.
- Build initiatives to increase workshop throughput, repeat servicing, upselling opportunities, and customer retention.
- Improve warranty recovery revenue and aftersales commercial performance
- Monitor workshop profitability daily and implement corrective actions where required
- Position the Victoria Island workshop as the flagship aftersales revenue centre for CIG Motors
- Support business growth through stronger aftersales customer relationships
Leadership & Team Management
- Recruit, mentor, develop, and lead a high-performance aftersales team.
- Build a strong culture of ownership, urgency, accountability, professionalism, and execution excellence.
- Manage workshop supervisors, technicians, service advisors, and support staff effectively
- Implement measurable KPIs and accountability systems across workshop teams
- Identify underperformance quickly and execute corrective improvement plans
- Drive continuous technical and leadership development within the workshop
Customer Experience & Retention
- Drive exceptional customer satisfaction and premium service experience standards
- Personally oversee escalated customer complaints and ensure rapid resolution
- Build customer retention and loyalty initiatives that strengthen repeat business
- Ensure all customer interactions reflect professionalism, responsiveness, and operational excellence
- Improve customer communication and service transparency across workshop operations
Technical & Diagnostic Oversight
- Provide technical leadership across diagnostics, repairs, and complex vehicle issues
- Ensure accurate fault diagnosis and high first-time-fix rates
- Lead implementation of modern workshop technologies, diagnostic systems, and technical best practices.
- Coordinate closely with OEM technical teams on product updates, campaigns, warranty processes, and repair standards.
- Strengthen workshop technical capability and quality assurance systems
Parts, Inventory & Resource Management
- Work closely with the Parts department to ensure the availability of critical spare parts and minimise service delays.
- Improve workshop planning and inventory coordination systems.
- Ensure proper management and maintenance of workshop tools and equipment.
- Implement strong cost-control measures while maintaining service quality standards.
- Reduce operational wastage and improve resource utilisation.
Operational Governance & Reporting
- Develop and maintain workshop dashboards and operational reporting systems
- Monitor workshop revenue, productivity, turnaround time, customer satisfaction, warranty recovery, and operational efficiency.
- Drive data-driven decision-making across the workshop
- Build stronger operational accountability and reporting structures.
- Regularly present performance insights and improvement recommendations to leadership
Requirements
Required Experience
- Minimum of 7 to 10 years of experience in automotive aftersales, workshop management, technical
- operations, or dealership service operations
- Strong experience managing automotive workshop operations at scale
- Proven experience improving workshop profitability and operational efficiency
- Strong technical and diagnostic understanding
- Experience leading technical and operational teams
- Experience operating within OEM or dealership environments preferred
- Strong reporting, operational planning, and execution capability
Preferred Qualifications
- Automotive engineering or technical qualification preferred
- Strong understanding of modern automotive diagnostics and workshop systems
- OEM or dealership aftersales experience is highly valuable
- Experience managing high-volume automotive workshop operations preferred
What Success Looks Like
Success in this role means:
- Increased workshop revenue and profitability
- Improved technician productivity
- Reduced turnaround time
- Higher customer satisfaction and retention
- Stronger workshop operational discipline
- Higher first-time-fix rates
- Improved warranty recovery performance
- Scalable flagship aftersales operations
- Sustainable long-term aftersales growth
Key Performance Indicators (KPIs)
- Workshop Revenue Growth
- Workshop Utilisation Rate
- Technician Productivity
- Turnaround Time (TAT)
- Customer Satisfaction Index (CSI)
- First-Time Fix Rate (FTFR)
- Warranty Recovery Performance
- Repeat Customer Rate
- Operational Cost Efficiency
- Team Performance & Accountability
Benefits
- Competitive
Salary
- 13th Month
Allowance
- Leave
Allowance
- Monthly Performance
Bonus
- Retirement Savings
- Medical Coverage
- Opportunity to work
in a fast-paced and dynamic environment
Skills Required
- Minimum of 7 to 10 years of experience in automotive aftersales, workshop management, technical operations, or dealership service operations
- Strong experience managing automotive workshop operations at scale
- Proven experience improving workshop profitability and operational efficiency
- Strong technical and diagnostic understanding
- Experience leading technical and operational teams
- Experience operating within OEM or dealership environments preferred
- Strong reporting, operational planning, and execution capability
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The Company
What We Do
CIG Motors is an original equipment manufacturer (OEM) and the exclusive representative and distributor for leading Chinese automotive brands in Nigeria, offering a wide range of automobiles.
