The Role
The Aftersales Services Manager will develop and evaluate service center standards, conduct quality evaluations, propose improvements, and ensure KPIs are met for service centers.
Summary Generated by Built In
Service Center Acceptance & Evaluation
- Develop plans and carry out the monthly acceptance and evaluation of service centers operated by dealers and partners, based on VinFast standards and the expansion roadmap.
Periodic Service Quality Evaluation
- Analyze and build standard processes, checklists, and KPIs for periodic (monthly/quarterly) service quality evaluations according to VinFast standards for service centers.
- Plan and conduct monthly/quarterly evaluations of service quality based on VinFast criteria.
- Analyze results, propose improvement plans and requirements, and follow up on progress to ensure KPIs are met.
Requirements
- Over 5 years of experience in the automotive industry, preferably with electric vehicle brands or major automotive brands.
- Experience in service quality evaluation is an advantage.
- Proficient in English
- Willing to travel for business
Benefits
- Competitive salary and comprehensive benefits package.
- Opportunity to work in a fast-growing global automotive company.
- Exposure to international markets and cross-functional collaboration.
- Chance to directly impact global after-sales performance and customer satisfaction.
- Dynamic and innovative work environment with career growth opportunities.
- Participation in meaningful projects shaping the future of electric mobility.
Skills Required
- Over 5 years of experience in the automotive industry
- Experience in service quality evaluation
- Proficient in English
- Willing to travel for business
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The Company
What We Do
VinFast is a Vietnamese multinational automotive manufacturer, established in 2017, that designs and manufactures electric vehicles (EVs), e-scooters, and e-buses. It is part of Vingroup, one of Vietnam's largest conglomerates.
