The Role
Leads global aftersales policies, service standards, KPI development, performance monitoring, and pricing strategies for automotive spare parts and accessories. The role evaluates policy effectiveness, aligns operational goals across markets, defines distributor and customer pricing, and collaborates cross-functionally to improve service excellence, customer experience, and aftersales business growth.
Summary Generated by Built In
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Overview:
The Aftersales Policy & Standards Management is responsible for leading the development and implementation of aftersales policies and standards to ensure operational efficiency and service excellence. This role plays a key part in enhancing the customer experience and driving aftersales business growth across the network.
Responsibilities:
1. Aftersales Policy & Standards Management:
- Develop and implement global aftersales policies and standards across the network.
- Evaluate policy effectiveness and propose improvements aligned with operational strategies and business direction.
2. Service KPI Management:
- Develop and define service operational KPIs for each market/region.
- Allocate KPIs to relevant stakeholders and ensure alignment with business goals.
- Monitor, analyze, and report KPI performance on a periodic basis.
3. Pricing Strategy (Spare Parts & Accessories):
- Develop and manage global pricing policies for spare parts and accessories.
- Regularly review and evaluate pricing effectiveness and propose adjustments.
- Calculate and define wholesale pricing for distributors/dealers and retail pricing for end customers.
Requirements
- Bachelor’s degree or above in Business Administration, Automotive, Economics, or related fields.
- Minimum 5 years of experience in aftersales/service operations in the automotive industry.
- Strong understanding of service operations, KPI management, and pricing strategies.
- Excellent communication and cross-functional collaboration skills.
- Good command of English is preferred.
We appreciate your interest in this opportunity. Given the high volume of applications, we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperation.
Skills Required
- Bachelor's degree or higher in Business Administration, Automotive, Economics, or a related field
- At least 5 years of experience in aftersales or service operations within the automotive industry
- Strong understanding of service operations, KPI management, and pricing strategies
- Excellent communication and cross-functional collaboration skills
- Good command of English
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The Company
What We Do
VinFast is a Vietnamese automotive manufacturer focused on electric mobility. The company designs and produces smart electric vehicles, including cars, SUVs, e-buses and e-scooters, combining advanced technology with highly automated manufacturing. Its mission is to make sustainable transportation accessible worldwide and accelerate the transition to an all-electric future through innovative, environmentally friendly products, charging solutions, warranties, and customer services.
