The Role
As an Aftersales Backoffice Specialist, you'll handle service requests, invoicing, and maintain data while ensuring customer satisfaction and continuous improvement in service delivery.
Summary Generated by Built In
Join the Luminator Technology Group, a global leader in intelligent transportation solutions. With over 90 years of experience, we develop cutting-edge hardware, software, and data systems that enhance the passenger experience and optimize operations—helping cities move smarter and faster.
As an Aftersales Backoffice Specialist, you will be the backbone of our service operations, ensuring smooth handling of field service requests, repair orders, and customer communications. You’ll work closely with internal teams and European customers to maintain high service standards and drive continuous improvement.
Key Responsibilities
- Serve as a reliable point of contact for European customers, managing inquiries and service requests with professionalism and efficiency.
- Develop and track key performance indicators (KPIs) to support continuous improvement and transparency in service delivery.
- Prepare and issue accurate invoices, ensuring timely billing and clear communication with customers regarding billable services.
- Maintain and validate data in ERP systems (Infor LN).
- Identify and resolve issues related to service orders, including handling debit note approvals and re-debits, to maintain smooth operations.
- Identifying areas for improvement and implementing best practices.
- Organize and support training initiatives for internal teams and external partners.
- Participate in audits and client meetings, representing the service team and contributing to quality assurance and customer satisfaction.
What You Bring
- Minimum 2 years of experience in a similar role, ideally in the automotive sector.
- University degree (completed or in progress).
- Strong background in customer service role.
- Excellent command of German and English.
- Knowledge of ERP systems and MS Office (Excel).
- Exceptional communication and problem-solving skills.
- Ability to work effectively in a multinational team.
- High level of conscientiousness, organizational talent, and multitasking ability.
Our offer
- Enjoy 30 days of annual leave to recharge, explore, and spend time doing what matters most.
- Flexible working time - benefit from hybrid work options and flexible hours that support your productivity and personal balance.
- Culture that connects - join a workplace that values team spirit, with company events and a genuinely collegial atmosphere.
Top Skills
Erp Systems
Excel
Infor Ln
MS Office
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The Company
What We Do
Luminator has been an innovator in the design and manufacture of communications and lighting products for more than 90 years. We serve three major transportation sectors: bus, rail, and aerospace. Luminator is the world's largest manufacturer of transportation lighting and destination signs and solutions to improve safety and efficiency. If you travel by public transit bus, passenger train, or commercial, corporate, or military aircraft, chances are you have come in contact with a Luminator product.
https://futureoftransit.com/316hyRJ
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