The Role
The Aftercare Manager develops strategies for investor engagement, maintains databases, oversees investor interactions, and identifies growth opportunities in line with national goals.
Summary Generated by Built In
- Develop
aftercare strategies aligned with national goals
- Design
Investor Aftercare Frameworks and maintain a suite of aftercare reviews,
profiling, and dashboard tools that track investor engagement outcomes
- Develop
investor Aftercare service delivery standards and SOPs
- Develop and
maintain a CRM database on Investors
- Lead and
oversee in-person investor engagements and operations of the Aftercare Unit
- Identify
investor business expansion opportunities and investor growth strategies
- Document and
report investor trends and analyze investor cases and industry trends
- Liaise with
the relevant Zimbabwean MDAs, target countries' constituted bodies and
government agencies, as and when required
Requirements
- A degree in Business Administration, Business Management, Marketing, Finance\Banking, Economies or equivalent
- At least 4 years of experience in a client-focused role, preferably with international clients
- Proficiency in English. Additional fluency in local languages such as Ndebele, Shona, or any other UN language is beneficial
- Proficiency in use of CRM Tools, MS Office, internet applications, and database programs is essential
- Project Management Qualification is an added advantage
- Database management and analysis
- Policy and regulatory knowledge
- Project management and program design
- Relationship management and client-centric focus skills
- Diplomacy and interpersonal skills
- Understanding of FDI & DDI fundamentals
Skills Required
- Degree in Business Administration, Management, Marketing, Finance, Economics or equivalent
- At least 4 years of experience in a client-focused role with international clients
- Proficiency in English and additional local languages beneficial
- Proficiency in use of CRM Tools, MS Office, and database programs
- Project Management Qualification
- Database management and analysis skills
- Policy and regulatory knowledge
- Project management and program design skills
- Relationship management and client-centric focus skills
- Diplomacy and interpersonal skills
- Understanding of FDI & DDI fundamentals
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The Company
What We Do
The Zimbabwe Investment and Development Agency (ZIDA) is an investment agency responsible for promoting and facilitating both local and foreign investment in Zimbabwe.
