What You’ll Be Doing
All tasks to be carried out in a quality manner, consistent with the Company vision and values.
▪ Resolve and perform root causes analysis for delivery discrepancies, customer and supplier credits.
▪ Manage quality issues related to deliveries and/or parts and manage relevant communication internally and externally.
▪ Manage both customer and suppliers returns and manage relevant communication internally and externally.
▪ Manage Scrapping request
▪ Develop and maintain relationships with customers/suppliers and participate to meetings with customer/suppliers.
▪ Manage Quality block for defective inventory
▪ Manage and assist transportation claim with warehouse and sales team
▪ Support EPR system development test
▪ Cooperative with operation process enhancement
▪ Work with Global ASQ team to meet internal Service Level agreement to satisfy service requirement from customers.
Focus Areas:
Quality of customer defective delivery
Accounts Receivable
Process time for customer and supplier returns
Process time for customer and supplier credits
Process time for quality block
Process time for internal or external scrapping
Key Interfaces:
Alliance Management Team
Global and Regional Program Management Team
Global Marketing Team
Global Service Centre
Global Finance Team
Warehouse & Logistics Team
Customer
Supplier
What We Are Looking For
▪ Has a strong analytical mindset, a natural curiosity and is not afraid of data and complicated systems, with ability to separate the trivial from the critical.
▪ Great problem solver to ensure issues are addressed short term as well as long term to improve service levels.
▪ Is capable and ready to initiate and drive change and improvements in systems, processes and the organizations.
▪ Has experience working in ERP systems (Oracle would be and advantage) and preferably has experience of demand/forecast/material planning in a commodity/fast paced environment.
▪ Knows how to achieve results through influencing others and understands the challenges of cross functional working.
▪ Is highly organised and methodical and can cope with both predictable routines and ad-hoc activities.
▪ Preferably experience in monitoring the customer or supplier quality claims
▪ English mandatory both verbal and written.
▪ MS excel proficiency
What’s In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- Medical Insurance
- Life Insurance
- Year-end bonus
- Performance Bonus
- 5-Day Work Week
- Growth Opportunities
- And more!
About Arrow
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 154 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of USD $30.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/.
For more job opportunities, please visit https://careers.arrow.com/us/en
Location:MY-Penang, Malaysia (Jalan Sultan Ahmad Shah)Time Type:Full timeJob Category:Business SupportSkills Required
- Strong analytical mindset and comfort with data and complex systems
- Problem solving and root cause analysis skills
- Ability to initiate and drive change and process improvements
- Experience working in ERP systems
- Experience with Oracle ERP
- Experience in demand/forecast/material planning in a fast-paced/commodity environment
- Experience monitoring customer or supplier quality claims
- Ability to achieve results through influencing cross-functional teams
- Highly organized and methodical, able to handle routine and ad-hoc activities
- English proficiency, both verbal and written
- MS Excel proficiency
Arrow Electronics, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arrow Electronics, Inc. and has not been reviewed or approved by Arrow Electronics, Inc..
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Affordable Benefits — Medical coverage includes multiple options with income-tiered employer contributions that substantially reduce costs for lower-wage employees (the base plan was heavily subsidized for earners under $55,000). These affordability measures, alongside EAP and telemedicine, help the overall package offset middling base pay in some roles.
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Parental & Family Support — New parents receive fully paid leave (six weeks at 100% pay in prior materials, with more recent reporting of up to 12 weeks fully paid for the delivering parent in the U.S.). Backup dependent care and related family supports are also provided.
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Leave & Time Off Breadth — Many salaried roles have unlimited PTO, while hourly staff receive competitive accrual-based PTO, with added flexibility from floating holidays and observance of MLK Day. These options indicate a broad time-off framework across employee groups.
Arrow Electronics, Inc. Insights
What We Do
A Fortune 500 company, ranked #133 in 2024, with over 22,000 employees worldwide, Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. Arrow.com is the easiest place for innovators to create, make and manage technology.
Why Work With Us
Arrow is much more than products and services. We are a team of many backgrounds in a global ecosystem, working toward one common goal: to help customers create a better tomorrow, where innovation improves the quality of life and the benefits of technology are more accessible to all. Join us in building a better tomorrow for many!
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