After Sales Product Specialist

Posted 6 Days Ago
Be an Early Applicant
Ambattur, Chennai, Tamil Nadu, IND
In-Office
Mid level
Industrial • Manufacturing
The Role
Manage global spare parts lifecycle for automated welding and cutting equipment: identify parts from drawings/BOMs, update PLM/ERP, set up items, forecast and optimize inventory, handle supplier quotes and complaints, support NPI serviceability and pricing, create SQL/Python reports, and drive spare-parts profitability improvements.
Summary Generated by Built In

Job Description:

ESAB is a premier global fabrication and specialty gas control technology company focused on welding technology, advanced equipment, consumables, specialty gas control, robotics, and digital solutions. In April 2022, we officially completed our spin-off from Enovis Corporation, formerly known as Colfax Corporation, to become an independent publicly-traded company.

With locations in more than 50 countries, 9000 employees and expected revenue of approximately $2.2 billion in 2021, the spin-off enhances ESAB’s leadership in global industrial markets and shapes the business for increased market share through innovation and commercial excellence.

Position Overview

As an After Sales Product Specialist, we proprietorship spares globally. Assist the service and sales teams to identify spare parts of the automated welding and cutting equipment. Review drawings and bill of materials to identify a correct repair parts for specific piece of equipment and check their availability. Recommend replacement parts when necessary. Provide product data for item setup. Review technical literature and engineering drawings to make recommendations on aftersales offerings.

Duties & Responsibilities
  • Handling the customer queries on parts identification by analyzing technical drawings, bill of materials (BOM), and ESAB documents within TAT.
  • Request a quote from the supplier on new spare parts and negotiate the price and MOQ if required.
  • Calculate the annual forecast and safety stock value, assign HTS codes, and share spare part setup data for EU and North American ERPs.
  • The integrated concept of managing the entire life cycle of spares by business management as a product progress through its life cycle and after phase-out.
  • Extracting spares and managing a parent-child database where parents and spares are mapped by region with product support dates.
  • Categorizing the product bill of materials into spares, wear items, and components/assemblies, referring to Drawings, PLM (Windchill) and ERP (SAP, Infor mingle) systems.
  • Handling spare parts complaints and queries from customers and service partners via Innosoft and Crisp.
  • Reviewing and eliminating the ageing inventories that are no longer required for sales and support by ESAB in NA and EU warehouses.
  • Item creation and BOM update in the Windchill Application for new products.
  • Involving in New Product Introduction (NPI) Projects and Defining Saleable Spares, Kits and List Price.
  • Perform a serviceability review for NPI and update the serviceability template along with the engineering and documentation team.
  • Evaluate the packaging and labeling of spare parts for the new suppliers.
  • Prepare recommended spare parts lists for customers on new machines launched to the market.
  • Identify and initiate the changes in the spare parts manual using an ECN/JIRA ticket.
  • Periodically review and Analyze the Cost and List Price and maintain Profit Margin benefits to the business management globally.
  • Execute periodic reviews of the spare parts that are currently in stock and modify the inventory policy if necessary
  • Create and modify SQL/Python queries and extract the master reports from M3/SAP.
  • Prepare, track, and report project status with the manager with the proper level of detail and recovery plans.
  • Proposes and implements enhancements that will improve the performance and profitability of spares to business.
Qualifications (Include education, experience, technical, travel and language requirements)
  • Language Capabilities
    • Required – Good command of spoken and written English
  • Education Requirements
    • Desired - College Graduate in an Engineering discipline.
  • Technical Requirements
    • Required - High level of general IT Literacy and MS Excel and ERP system skills. (SAP, JDE, Movex)
  • Required – Ability to read and understand technical drawings and specifications.
    • Required - Initiative to work independently, with little or no guidance
    • Desired – Business acumen. Ability to interact with all levels of the organization in an appropriate and professional manner.
  • Experience Requirements
    • Required - Manufacturing industry knowledge.
  • Required – experience in at least one of the following areas: service, repair, testing or design of automated equipment.
    • Desired – experience with CNC-controlled machines
  • Mobility & Travel Requirements
    • Desired – Ability to travel internationally. It is possible they could occasionally be asked to attend meetings and training in the EU and US.

Skills Required

  • Good command of spoken and written English
  • College graduate in an engineering discipline
  • High level of IT literacy, MS Excel and ERP system skills (SAP, JDE, Movex)
  • Ability to read and understand technical drawings and specifications
  • Initiative to work independently with little or no guidance
  • Business acumen and ability to interact professionally at all levels
  • Manufacturing industry knowledge
  • Experience in service, repair, testing, or design of automated equipment
  • Experience with CNC-controlled machines
  • Ability to travel internationally occasionally
  • Experience with PLM/ Windchill and PLM item/BOM creation
  • Experience with ERP (SAP, Infor Ming.le, M3) and spare parts setups
  • Experience using Innosoft, Crisp, JIRA and managing ECN/JIRA tickets
  • Ability to create and modify SQL/Python queries and extract reports

ESAB Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ESAB and has not been reviewed or approved by ESAB.

  • Retirement Support The package includes an immediately vested 401(k) with a strong company match plus an additional employer contribution. Feedback suggests this structure is a standout element of total compensation.
  • Healthcare Strength Health coverage offers multiple plan choices, including HSA‑eligible options with employer contributions, alongside dental and vision. Feedback suggests these mainstream offerings strengthen perceived total rewards when paired with other benefits.
  • Parental & Family Support Paid parental leave, child and elder‑care support, and access to caregiving services are included. Feedback suggests these family‑oriented supports add meaningful value for many employees.

ESAB Insights

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The Company
HQ: Bethesda, MD
3,138 Employees

What We Do

ESAB is a world leader in the production of welding consumables and equipment. Our brand is synonymous with world-leading expertise in the following key areas: * Manual welding and cutting equipment * Welding consumables * Welding automation * Cutting systems Celebrating 110 years since its founding, ESAB now serves a global market. We are represented in almost every country by subsidiaries or agents providing sales and support. ESAB also has manufacturing plants across four continents. Manufacturers everywhere are looking for ways to improve productivity and reduce operating costs. One way to achieve this goal is to align with a welding and cutting partner that offers a complete line of innovative solutions that meet the current demands of industry. ESAB has led the way in research and development of better technologies and products for this industry since its founding. ESAB has many great minds working on ways to make our industry stronger and better able to meet the needs of the future. We are constantly striving to expand our product offerings – from the best in traditional welding applications to large automated manufacturing facilities. ESAB continues to offer world-class technical support and educational opportunities to help our customers work smarter and better. We are dedicated to working with customers to help them be more productive, more profitable, and better able to compete. The ESAB group has been owned by Colfax Corporation since January 13, 2012. To learn more visit our website at www.esab.com and choose your region to begin

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